Reviews (102)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for enhancing user experience by redirecting customers to the correct regional store, boosting conversions. It's praised for easy setup, integration with Shopify markets, customizable pop-ups, IP whitelisting, GDPR compliance, and fast redirects. Merchants report reliable performance across stores and commend the support team for quick, effective assistance with customizations and troubleshooting, often resolving issues within hours.
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This app Destroyed our website SEO. By doing redirect from US trafic to our second store. All the US page took paternity on our EU Website store.. So all our SEO Page from our official EU store started to being unidexed grom the GSC... We lost lot of trafic from our organic google trafic because our google page didn't exist anymore now it takes months to get our pages approved and reindexed to google and at the same top positions... Couldnt even get refund while we lost thousand of sales because of this. Hopefully we now saw it was caused by the app now we start to get our page back little by little..
Hello There,
I’m really sorry to hear about your experience with the app, and I appreciate you bringing this to our attention.
Regarding the SEO concerns, I want to reassure you that the app does not redirect search engine bots. This has been a core feature since day one.
Major search engine bots—such as Google, Apple, Bing, and Yandex (among others)—are excluded by default. You can find the full list of excluded bots in this article:
https://help.spicegems.com/geoip-country-redirect/country-redirect/faqs/list-of-search-engine-crawlers-excluded-by-the-app
As for your specific issue, our senior engineer has reached out to you and will be happy to assist further.
-Ankit
Co-Founder, SpiceGems
I used this app to block China, but my analytics still show daily visits from China viewing my products. My shop is small (usually under 10 visits/day), yet for the past 3–4 months it’s jumped to 50+ visits/day, with over 90% from China. The developers said this is “normal” and suggested blocking them from analytics in Shopify, but many days I see no traffic from anywhere else — only China. If China is blocked, how are product pages being viewed from China DAILY? It doesn’t add up. I wouldn’t recommend paying for this app.
This app is a piece of garbage. They make it IMPOSSIBLE to cancel and they keep charging you every single month.
The customer service is non existent. They take weeks to respond and the answers are garbage.
DON'T INSTALL THIS PIECE OF JUNK.
Having issues getting set up. Have tried to contact support multiple times but am being blocked by 'prove your human' test which isn't fully displayed on the screen so I can't see what I'm supposed to answer. I don't have another way to contact support so can you please respond to me here as I'm having issues getting the app to work.
The merchant contacted us shortly after posting the review. The team has addressed all the queries raised by the merchant.
No option to select global countries at once & exclude a few. The least one could expect. Please update the above said feature.
The Merchant did not reach out to us with the feature request. Merchant installed, uninstalled the app and gave a 1-star review all in a span of 10 minutes.
Ankit,
CoFounder, SpiceGems
