Geolocation , 343 reviews

Overall rating
Counts per rating level
  • 24% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 12% of ratings are 2 stars
  • 45% of ratings are 1 stars
October 23, 2023

The app could be good. BUT when the popup is displayed and suggesting another language due to the browser language, and you click the "x" to DISMISS the popup, the site is still directed to the suggested language! The app is still on version 1.0 that it has been all since it was released.
I have contacted the shopify support at least 5 times regarding this issue but no action is taken.

Savvy Sugaring
About 2 years using the app
October 26, 2023

This app is not compatible with any app that allows customization with add-on options. I have had customers place orders and get add-ons for free! This is because it auto detects the wrong location for Safari and Apple users and the add-ons are in US dollars only. It even switches my currency to Nigerian dollars when I view my own site, although I am in the US, and when I correct it to US at the top using the currency selector that came with my theme it automatically switches back to Nigeria without prompting. I am sure this is why I have lost so many sales and am just catching it now. Proceed with caution when installing this app!

Sparkle & Jade
United States
3 months using the app
October 10, 2023

Randomly stopped working and we lost $10k a day in sales to Australia. There is no tech support at all except a useless chat bot. Do not use this app.

Waste Free Celebrations
New Zealand
About 2 years using the app
September 8, 2023

The conversion rates shown on the shop front are totally off.
When customers want to see the prices in their own currency they will be most likely surprised to have to pay more at the checkout (because PayPal does convert correctly) than what the shop shows - because the conversion rates do not reflect the daily conversion rate fluctuation.

This means that the shop will experience an increase in abandoned shopping carts or customers start complaining about not matching prices shown on the website and taken off their accounts.

Being a Shopify native app I would have expected a perfectly working app especially when it is installed/recommended during installation when setting up a new shop.

Very disappointed.

Smart D'sign Embroidery
3 months using the app
Shopify replied September 19, 2023

Hi there, the Geolocation app does not do anything with conversion rates. It sounds as though there is something else going on with your store, separate to the app - please reach out to us so we can help diagnose the issue and fix this for you.

October 23, 2023

Worthless! Received an order, stated I would be paid when shipped. After shipping the order, nope, no money, no product back and no help with their tech support. They only state that it takes time to get money, about 5 days. It has now been 13 days and no money.

Luxury Italian Pastelli Uniforms
United States
22 days using the app
September 10, 2023

terrible app. had to uninstall because it was showing the wrong rates and customers were getting confused

United Kingdom
Over 3 years using the app
November 4, 2023

This is app is useless, slow down websites, doesn't help conversion rate, have a hard time to close it. Messup the whole funnel process big time. DO NOT INSTALL THIS CRAP!!!
United States
7 days using the app
September 29, 2023

Hi, Team! It doesn't change the currency automatically neither after manually choosing the store currency is still the same! Please look into it. We've been struggling a lot with these!

Akinna Milano
11 days using the app
August 31, 2023

No option to customise for mobile. This app does not make sense if the Markets should convert automatically. I wish i didn't need to use this in my store

Baby Bubble Store
5 months using the app
August 14, 2023

Pop plugin used to show up however it suddenly just stopped. Not showing the language and country pop up at all, still waiting for Shopify to solve this issue.

Hong Kong SAR
4 months using the app