GB: Free Gift with Purchase

GB: Free Gift with Purchase

Reviews (198)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
    185
  • 4% of ratings are 4 stars
    7
  • 1% of ratings are 3 stars
    1
  • 2% of ratings are 2 stars
    4
  • 1% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants appreciate this app for increasing Average Order Value (AOV) and sales by offering free gifts, enhancing customer satisfaction. It features a user-friendly interface, supports tier-based gifts, and integrates well with Shopify themes and various currencies. The app is reliable, ensuring smooth operations during checkout. The support team is highly responsive, often accommodating custom requests and feature enhancements.

June 23, 2020

Terrible. The app missed 15% of the orders. We are in cleanup hell.

We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders.

On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.

AVID Sportswear
United States
11 days using the app
Digismoothie replied September 27, 2020

UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers.

Hi there,

Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏

We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀

Hope this info helps and you will consider giving our app a second chance.

Anyway, good luck in your business and happy gifting everyone 🎁,

Tom

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