Gift Box | Free Gift Motivator , 150 reviews

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
    139
  • 3% of ratings are 4 stars
    5
  • 1% of ratings are 3 stars
    1
  • 2% of ratings are 2 stars
    3
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to offer free gifts with specific collections, seamlessly integrating with various themes, and boosting sales and conversion rates. Many commend its customization options and robustness, noting an increase in sales within days of use. The support team is frequently praised for their quick and helpful responses.

November 26, 2023

I'm truly shocked with how mangled this app left our inventory. We were relying on it to dole out free gifts during the BFCM weekend, and made sure to test it beforehand, even receiving help from their customer support team the day before launching (whom I found to be helpful and pleasant when dealing with the small hiccups I was experiencing on the user side). When we launched our big sale / free gifts at midnight on Black Friday, the front-end looked great: app was responsive, adding the correct gifts to cart, working quickly and smoothly. I was really glad to have found it. Then at 1 AM a staff member texted me - "why have we oversold one of the gifts by 30 pcs?" I checked the settings, everything was correct. But she was right, we had 30 of a gift in stock and suddenly 60 had found themselves in orders. Another free gift had also oversold by 16 items when I caught it and took it offline. The other gifts that had way more inventory were completely off (but luckily we had enough that they didn't oversell). Midnight on Black Friday is undoubtedly our busiest hour of the entire year, and I figured the app just couldn't catch its breath and that the inventory issues would chill out once the sales came down to a more normal pace the following day. Nope. As I type, it's Sunday night, sales are very chill, maybe one every 20-30 mins. And the app is still not able to keep the gift inventory straight, even after I created an entirely new product and free gift setup to give it a chance to start from scratch. I spent most of Saturday, one of the busiest workdays of my year, emailing customers with replacement options and manually tracking inventory on the still-available gifts. I'm still keeping a manual count now and just using the app for its customer-facing properties. I'll be removing it after this weekend's sale and never looking back.

Stay Home Club
Canada
27 days using the app
Digismoothie replied November 28, 2023

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with Gift Box. Our app was intended to seamlessly sync with the store’s inventory, and we are committed to identifying the root cause of the discrepancy you experienced.

In addition, we have sent you a follow-up message. If you could spare a moment to respond to a few questions, it would greatly assist us in advancing our investigation 🙏

We appreciate you bringing this matter to our attention, and please rest assured that we will make every effort to address and resolve the issue to prevent its recurrence.

Best regards,
Digismoothie

June 23, 2020

Terrible. The app missed 15% of the orders. We are in cleanup hell.

We attempted to use the Gift Box app for a Fathers Day GWP promo. The app was easy to install and configure, but unfortunately that is where it ended. We tested and everything seemed fine but as soon as our site started getting busy the app began to miss orders.

On the plus side, Tom was quick to provide support but our problem was not resolved and he suggested that we test other GWP apps.

AVID Sportswear
United States
11 days using the app
Digismoothie replied September 27, 2020

UPDATE [February 2021]: We have significantly improved the reliability of our app by using Edit Order API. So in case, the gift is missing after the order is submitted, the app will quickly edit the order and add the missing gift before it's fulfilled. It works seamlessly and to benefit of both merchants and their customers.

Hi there,

Thank you so much for testing our app and for your feedback. We are honestly sorry for your bad experience. 🙏

We are constantly improving our app and released a couple of optimizations since then. This issue in particular was caused by giving away a free gift that is not published on the Online Store channel. In order to retrieve the product info, we are using Shopify API which sometimes fails (or responds to slow). Basically, that's not something we could "fix" on our end but we have implemented a couple of precautions to minimize the number of failures. 🚀

Hope this info helps and you will consider giving our app a second chance.

Anyway, good luck in your business and happy gifting everyone 🎁,

Tom

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