Reviews (198)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for increasing Average Order Value (AOV) and sales by offering free gifts, enhancing customer satisfaction. It features a user-friendly interface, supports tier-based gifts, and integrates well with Shopify themes and various currencies. The app is reliable, ensuring smooth operations during checkout. The support team is highly responsive, often accommodating custom requests and feature enhancements.

March 2, 2024

Sehr enttäuscht. Leider funktioniert Sie nicht immer. Kunden wählen Ihre Prämie aber diese wird nicht in die Bestellung aufgenommen. Folge Unzufriedene Kunden, die denken Sie bekommen eine Prämie und dadurch doppelte Versandkosten!

CARLITOS handmade
Germany
Over 2 years using the app
Digismoothie replied March 4, 2024

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with Gift Box. Based on the details you provided, it ...

May 1, 2022

This is a great app with excellent customer service, however, there are a few issues: 1) All Paypal payments were only accepted in US$ and not in the customers local currency
2) Although there is an option to enter a regular discount code via the app pop up, most customers are used to seeing this option at checkout- when using the app this option is not available 3) Does not work with Auto ...

Fervor Montreal
Canada
About 1 month using the app
Digismoothie replied August 4, 2022

Hi there,

Thank you for testing our app and for your feedback. The issues you had with the app were related to the fact that Gift Box was using Shopify’s draft orders API ...

January 25, 2021

This app has great potential, and is very easy to work with. However it cannot work if you have a loyalty program with your site and is limited by Shopify in terms of other discount integrations. Very unfortunate. However, the service is great - you get a response very quickly which is unlike most Shopify app partners. I wish we could have used it

RMS Beauty
United States
About 1 month using the app
Digismoothie replied August 4, 2022

Hi there,

Thank you for testing our app and for your feedback, we’re really sorry about the compatibility issues you experienced. Unfortunately, the draft orders that Gift ...

Edited June 25, 2020

I installed the plug in and it worked pretty well at the beginning, the design is nice, flexible, and the team very helpful, answering very quickly.

We had few bugs and Lucia came up with solutions. Yet one, very randomly, could not be solve from time to time during the testing phasis.

the app system is having conflicts with the existing discounts options from Shopify. It will randomly bug or not ...

ANOTHER_STORY
Thailand
25 days using the app
Digismoothie replied September 27, 2020

Hi there,

Thank you so much for testing our app and your feedback. We are really sorry about your experience. 🙏

As explained in the in-app chat, a customer is not able to ...