Rise.ai: Gift Cards & Loyalty

Eddie was very helpful in resolving my issue in a timely and concise manner. I am still learning how to use Rise.ai so it's good to know there is some there to answer any questions I have.

We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.

Good support team & help me resolve me issues.

Preparing to launch my store, the e-gift service works wonders and you can add your personal touch too..

This is a great app. We were looking for a gift card solution that would offer more and this one's features are great. We especially like that we can add our own custom greeting card designs and that users can schedule the delivery of their gift cards.

We'd love to be able to customise more of the fonts and colours to bring the app in line with our site's look and feel but this isn't a deal breaker.

I used this app. It is easy to use and user-friendly. Support is good but a bit slow but I will recommend this app.

Juno helped me for a lengthy time and was very helpful with my issue.
She was also very prompt in responding.
Thank you

We use this to provide gift cards for our customers, it gets the job done. It's unfortuante we are not able to see more recipient information or delivery information. It would be nice if there was an option to schedule a delivery of a gift card to send manually in case a customer sends it to the wrong email and wants to send it to the correct one at a certain time. John was my support contact and he was very helpful and responded quickly. Thank you John, you helped all that you could and was very kind to talk to!

This app seems great and so far I am very happy with it's potential and the quality of the customer support

UPDATED: Support reached out to me and I was able to fix what was wrong. I'm updating to 4 stars until I can get some real-life use out of the app. I want to see if my customers experience what they should. So far, so good though.

I am confused on how this app got so many good reviews. I've been back and forth with support for a month, over a number of issues - all related to the loyalty portion of the app. The workflows are not easy to use if you have anything beyond the basics. The 2 main things we wanted to do - issue store credit for X number of bags of coffee purchased and limit the workflow to specific collections - are not available right now. There are work arounds but they are cumbersome. I placed a number of test orders today (not thru the app; these were actual orders out of my own pocket) and nothing happens. Currently awaiting an answer to my cry for help from Support one last time. I did give 2 stars because Support is fairly responsive and helpful but I don't feel like my needs are over the top and yet I can't get this to work. Could be user error - if support takes care of my issues and gets me up and running today, I will update my review. Otherwise, I will need to cancel; too much time and money wasted so far.