Reviews (1,088)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating tasks such as managing store credits and event prizing. It offers features like bulk gift card uploads and customized loyalty programs, seamlessly integrated with Shopify. The user-friendly interface and straightforward setup are appreciated, along with the responsive and effective customer support team, which significantly contributes to merchant satisfaction and transforms customer engagement strategies.

December 5, 2024

Very difficult to use. Does not support stores with subdomains. Also encountered problems, customer service support was very slow to respond. Not recommended!!

GOELIA
Hong Kong SAR
About 2 months using the app
September 24, 2024

DO NOT USE. Incorrectly charged me

Conscious Moss
United Kingdom
4 months using the app
June 30, 2024

DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able ...

WayFinder Merch
United States
1 day using the app
June 11, 2024

Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.

Wine by Lamborghini
United States
4 months using the app
August 28, 2023

The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a ...

Modern Burlap
United States
Over 4 years using the app
August 13, 2023

We've uninstalled this app from our store and now see an outrageous charge for $1919.88 on our bill - What is going on?

Epic Fly Rods
New Zealand
About 4 years using the app
Edited February 17, 2023

Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be ...

wholier
United States
About 1 year using the app
February 8, 2024

We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).

Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able ...

Bhumi Organic Cotton (AU)
Australia
About 1 year using the app
Edited May 19, 2021

Here is an honest and clear update of my experience with Rise: Obviously as a business owner myself, I understand how important reviews are and I am honestly not one to leave negative feedback but I do feel that what I have gone through is important to share. A little bit of background: I sell predominantly through Etsy but also have a Shopify storefront. It’s always been a little bit frustrating ...

The Urban Flair
United States
10 months using the app
Rise.ai replied August 2, 2021

Hi Allie,

We're sorry that you didn't have the best possible customer experience and for the stress the additional charge caused.

However, we're glad that this was resolved ...

Edited May 12, 2022

WARNING When I tried to cancel my subscription they refunded the fee of $199 and turned around and back charged me over $618. They said it was my fault as I mistakenly clicked to change the plan when trying to look for a way to cancel it. When I reached out to support for help I was told I should have paid attention to the warnings about the monthly overages. I explained what happened and was ...

Everything Keto
Canada
4 months using the app
Rise.ai replied January 23, 2022

Hi there,

We appreciate the review and feedback after your conversation with Dana.
Please let us know if there's anything we can help with in the future.