Reviews (1,088)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating tasks such as managing store credits and event prizing. It offers features like bulk gift card uploads and customized loyalty programs, seamlessly integrated with Shopify. The user-friendly interface and straightforward setup are appreciated, along with the responsive and effective customer support team, which significantly contributes to merchant satisfaction and transforms customer engagement strategies.

Edited November 11, 2024

Great, easy to use! Emilie was also incredibly helpful with our queries - thank you so much

thefirstrefresh
Singapore
Almost 4 years using the app
Edited November 16, 2020

We're using Rise for gift cards and loyalty. Replaced our previous rewards program with this and couldn't be happier. Support is exceptional. Set it up right and it's definitely worth the investment. Excited to use during the holiday season and beyond.

MantraBand® Bracelets
United States
Almost 4 years using the app
December 12, 2019

We used this app to send electronic gift cards during the holidays, and it has been seamless. The team is super helpful and responsive to questions. Highly recommend the app.

LATHER
United States
Almost 4 years using the app
Rise.ai replied December 16, 2019

Thank you so much for this great review! 🙏

We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊

Edited September 25, 2020

Update** Sept 25, 2020
I had an issue with a customer who ordered a gift card but did not receive it. I messaged the Chat and Sam replied back to me quickly and informed that there was concern that the customer used part of a gift card to pay for the gift card. The level of sophistication to safeguard us is great. I really enjoy using Rise. It is the most expensive app we use but quality does not come cheap. Money well spent! I found Rise while searching for a gift card based loyalty program. I have never looked back since. After downloading it, I saw it was very intuitive to set up. I scheduled a call with a Rise representative to speak about the app and what it can do. After a quick 30 min call, I had what I needed to continue building out my flows and start building greater loyalty with my customers. This is the fastest I have been up and running with an app. Rise has been great and they continue to be great. Thank you for the amazing service and awesome product!

Stay Classy Meats
United States
Almost 4 years using the app
Rise.ai replied August 4, 2020

Thank you for your review. Our support team is always here to help ✨

Please let us know if we can help with anything else.

April 16, 2021

I had an issue regarding the billing and it was fixed immediately. The response time was quick. Thank you.

CoveredCoutureLLC
United States
Over 3 years using the app
Edited November 29, 2021

App works great for gift cards and store credit! Easy to use. Customer service team is also very responsive and helpful. Shout out to Pauline for the great customer support!!

Naternal
United States
Over 3 years using the app
Rise.ai replied December 1, 2021

Thank you for the review! Glad to hear everything is easy to use and you received great customer support from Pauline and the team :)

September 9, 2020

Wonderful app! so quick and easy to use, the customer service is amazing so friendly and helpful! would highly recommend

Culture Hustle
United Kingdom
Over 3 years using the app
Edited November 25, 2020

We are very impressed with the nuisances with this app, it is very very clever and it really does tick the gift card and store credit. The customer service is outstanding and they took on our custom suggestions and will put them into action! Their rewards program is a bit weaker than their gift cards functionality. We are undecided about the cash back rewards vs other points based rewards, this is a drawback. Not being able to make the customers 'save' and 'build' their rewards is something I think may be a drawback. All in all worth the money though.

Peppermayo
Australia
Over 3 years using the app
Rise.ai replied November 27, 2020

Thank you very much for this 5-stars review and for the important feedback 🙏

Enjoy your Gift Card and Loyalty Program, we're always here to help.

April 28, 2017

Pretty cool tool to simplify the Gifting option. Ari's customer service is outstanding. Very responsive and open to customization requests with a tight turnaround time. Would recommend to anyone looking to a simple solution to add the gifting option.

Naazlin
Canada
Over 3 years using the app
August 30, 2022

Very easy features and the support is very quick. We use Rise for gift card and creating discount codes.

Rifò - Circular Fashion made in Italy
Italy
Over 3 years using the app
Rise.ai replied September 7, 2022

Thank you for your review!
We are thrilled to know that our app is helping you with your business.
Please feel free to contact us if you need further help or have additional questions.