Reviews (1,088)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing loyalty programs and automating tasks such as managing store credits and event prizing. It offers features like bulk gift card uploads and customized loyalty programs, seamlessly integrated with Shopify. The user-friendly interface and straightforward setup are appreciated, along with the responsive and effective customer support team, which significantly contributes to merchant satisfaction and transforms customer engagement strategies.
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At first I was initially irritated that their old pricing guide wasn't clear and didn't realize what was/wasn't included at different price points until after installation. HOWEVER....After seeing it from the customer perspective they changed their pricing tier wording here in the app store the next day to reflect things more clearly. The Rise team really does care about how their customers and potential customers feel about their product and genuinely want everyone to enjoy its features and everything be clear. Not to mention, it has great store credit features that I don't think any other app has.
Hi Stephen,
It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helps us get better!
First of all, I wanted to say we are deeply sorry for any inconvenience we caused.
Our pricing structure is based on total store orders and on features. You can see all the details here - https://rise-ai.com/pricing and on the pricing page itself. We're sorry you found it confusing, and that you didn't fully understand how the charges apply. Just as a safety measure, we will implement fixes to make this even more clear.
In any case, as our policy is 100% customer satisfaction I'd love to talk with you and give you more details. You may reach us anytime at info@rise.ai or at +1 646 8786419.
I look forward to hearing from you.
Best,
Mark
LOVIN IT!!!! Gotta jump in and market it more for our customers ;)
John with Rise has been very helpful with my issue that I had today. Very informative and speedy at responding/solving the matter!
Easy to use! Customer service has been responsive and very helpful with our needs. We recently upgraded our plan and are enjoying the new features available to us.
Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance.
Hit us up if you need help with anything else. :)
We migrated to Shopify and needed a quick bulk-add of gift cards which was our sole reason for the app, however we now launched a loyalty rewards program with an upcoming membership program to use with and we are super thrilled how the app is working. I would recommend the videos and help docs as they were super helpful, but in addition to that their support (esp. Pauline) was AMAZING!
The customer service I received from Eddie today was phenomenal and that's very difficult to find these days. Thanks for quick response and action on fixing my overlapping button!!!
Customer support is our number 1 priority and Eddie is a star! Thank you for acknowledging his great work :)
I was looking to find out about how to do a promotion and was given detailed instructions as to how to do it. The answers were quick, detailed, courteous & very helpful.
Yay! Good luck with your promotion!
Hit us up should you need further help with anything. :)
Amazing support team, great people and wonderful app. Have made us many many sales!! Highly reccomended, thank you for the help)
Pauline was extremely helpful and quick to answer all of my questions!
Amazing and fast customer support! John was really helpful to figure out the perfect subsciption plan for us. The tool offers everything you need to scale up your business. Also great for start ups, because your required subscription grows with your sales. We definitely recommend rise!
Wow...we're blushing! Thank you :)