Reviews (1,090)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer loyalty and boosting sales through effective gift card and rewards programs. It features a user-friendly interface, extensive customization options, and seamless Shopify integration. The app's performance and design are consistently praised, and the customer support team, notably Eddie, Juna, and Pauline, is commended for their prompt and efficient service. Merchants consider it an essential tool for improving customer engagement and retention.

July 30, 2020

Rise.ai was the answer to two pieces of functionality we were trying to add to our store. First, we wanted to provide a digital gift card that buyers could send to someone else so that person could make a purchase of their choice. Rise.ai did this SO easily and that gift card has the most sales on our store.

Second, we wanted to provide a one time bonus gift card for first time buyers. There were a few stipulations such as the product being from certain collections but Rise.ai support helped us create the workflow so the bonus gift cards were issued correctly.

The clean dashboard, simple set up and responsive customer support make Rise.ai a five star app!

Support Local BC
Canada
Over 3 years using the app
Rise.ai replied August 4, 2020

Thank you for this great review - we appreciate it!

Our mission here in Rise is to help a project like yours to maximize their growth potential - It's always nice when hard work is recognized 🙏

Keep up the good work with your program.

September 6, 2019

This app is fantastic, it does everything I was hoping for, plus more. The most impressive thing so far for me is the amazing customer service! I was unsure how to convert what I wanted my site to look like into reality and Roy went above and beyond to answer my many questions. It's not often customer service leaves me feeling super impressed, but I certainly was this time!

Bookbookowl
Australia
Over 3 years using the app
Rise.ai replied September 14, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your Store Credit and Rewards Program!

May 26, 2022

Great customer service. Quick response time and fixed my issue immediately. Thank you Pauline again!

reynspooner.com
United States
Over 3 years using the app
Rise.ai replied May 29, 2022

Thank you for your review!

We're very happy to hear you're satisfied with our service and will be happy to assist, should anything else come up.

October 12, 2017

Ari has been incredibly helpful in moving us through the process of integrating Gift Wizard with our Shopify store. Highly recommended!

Bomb
United States
Over 3 years using the app
September 3, 2019

Support is quick to reply, really happy with the app so far. I am mainly using it to bulk generate gift cards which it does seamlessly and easily.

LABFRESH
Netherlands
Over 3 years using the app
Rise.ai replied September 4, 2019

Thank you for this awesome review 🙏

Good luck with your new Store Credit and Rewards Program!

Edited February 9, 2021

Rise helped me immensely as I migrated my point of sale system (including all of my gift cards) from Square to Shopify. When I encountered some difficulty with the importing of all of my gift card codes, Rise helped me solve the issue even though it turned out to be a simple excel issue. Their customer service support went above and beyond. This app is an excellent addition to my shopify store for store credit and for gift cards. Their customer service is excellent!

The Islander Bookshop
United States
Over 3 years using the app
May 5, 2021

With nice support team and taking care more than normal.
Even some help out of the app or issues.
Thank you so much! App has great features and recommend it.

Editorial Boutique
Canada
Over 3 years using the app
December 11, 2020

Great customer service. Fast response and very friendly. Also my issue was fixed the next day which is amazing!

Blue District
United States
Over 3 years using the app
November 26, 2019

Great app, perfect for our Black Friday sale - and the gifting process is hands down the best option we could have ever used!

Built Bar
United States
Over 3 years using the app
Rise.ai replied November 28, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your Store Credit and Gift Cards Program!

Edited April 21, 2020

Really like the turnkey approach to creating user scenarios, easy-to-use workflows, and the automation process for rewarding customers. I've built a customer loyalty program using their workflows (reward customers for repeat purchases, incentivize higher cart value orders, and leverage the gift card functionality for a rewards program, contests and promotions, and store credit refunds). Very versatile platform. Easy to use for non-developers.

Kinflyte
United States
Over 3 years using the app