Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.

December 17, 2016

So far, Gift Wizard has done an awesome job for us. It was a great find for selling our gift certificates online.

Livinghealthdayspa
United States
Almost 3 years using the app
Edited December 18, 2018

Very user-friendly! I had some questions and received a personal phone call to help me out. Looking forward to our sales boosting with Gift-Wizard!

Raddell's Sausage
United States
Almost 3 years using the app
March 20, 2023

Hilda was extremely helpful in helping me set up a workflow that met my store's needs. She was understanding and worked quickly.

Madison's Niche
United States
Almost 3 years using the app
Rise.ai replied March 22, 2023

Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :)

Edited November 13, 2019

Great support! Very fast to fix any requests - Customers love this rewards program and I love the flexibility with the custom workflows that provide many ways to incentivise customers - THANK YOU!

G-FORCE POWERSPORTS
United States
Almost 3 years using the app
Rise.ai replied November 14, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your Store Credit and Gift Cards Program!

Edited September 3, 2021

Great customer support when we have an issue or need assistance. We have had very good engagement with the Rise e-gift cards as well.

Holderness & Bourne
United States
Almost 3 years using the app
Rise.ai replied June 4, 2020

Thank you for your 5-stars review. Our support team is always here to help ✨

Good luck with your Store Credit and Rewards Program.

July 28, 2021

Great customer service!! We use rise ai for our loyalty program and gift card. It's so easy to use. 100% recommended

Elmhurst 1925
United States
Almost 3 years using the app
Edited February 3, 2021

we still have to test the app a bit more (as it can be quite pricey and still has to proof and improve its ROI, at least in our circumstances) and might have to update the rating later. But what I can already say that their support is amazing. Thanks a lot Keren & team, I hope we can continue the good collaboration and mutual support in the next few months and maybe years.

truemorrow
Germany
Almost 3 years using the app
Rise.ai replied February 8, 2021

Thank you very much for this 5-stars review and for the important feedback 🙏

Enjoy your Gift Card and Loyalty Program, we're always here to help.

April 20, 2021

We have been using Shopify+Recharge since launching Bokksu 5 years ago to grow our business and subscribers. And for the entire time, we've been unable to offer Gift Cards to our customers because the Shopify Gift Card feature doesn't integrate/work with Recharge. However, thanks to Rise.ai's hard work in creating a seamless integration with both Recharge and Shopify, we now can offer Digital Gift Cards & Store Credit to all our customers, which has both generated tens of thousands in revenue for us and saved us thousands in refunds. I highly recommend Rise.ai for Gift Card and Store Credit features!!!

Bokksu
United States
Almost 3 years using the app
August 29, 2016

So far, so good. We haven't used it for long yet, but it was easy to install and customer service has been extremely responsive.

Alternative Radio
United States
Almost 3 years using the app
Edited September 24, 2020

Awesome! The app is easy to ue and the customer service provided by Dana was wonderful and very helpful! Would recommend.

Pink Pewter
United States
Almost 3 years using the app
Rise.ai replied June 9, 2020

Thank you so much for this great review.

We all really appreciate it 🙌