Reviews (1,095)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer loyalty and sales through its rewards and gift card features. It is noted for its professional design, ease of use, and reliable performance. Key features include customizable gift cards, seamless Shopify POS integration, and easy loyalty card balance adjustments. Exceptional customer support is frequently highlighted, with specific praise for team members like Eddie, Juna, and Pauline. The app also offers comprehensive educational resources, making it a top choice for managing loyalty programs on Shopify.
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Sam was super duper helpful and more than willing to help with all our questions! He responded super fast and went above and beyond to ensure we were comfy with the app. :) 5 Stars all day long!
Thank you so much for this great review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
I was looking for referral system, but found much more with this app. Their graphical flow builder is amazing, allowing us to create limitless scenario cases, and customer service is simply exceptional. I recommend this app and very thankful to have them as our solution provider.
Thank you so much for this great review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
Amazing app and just as amazing and very efficient customer service from Sam. Thank you!! We are looking forward to working a lot more with rise.ai in the future.
UPDATED: Support reached out to me and I was able to fix what was wrong. I'm updating to 4 stars until I can get some real-life use out of the app. I want to see if my customers experience what they should. So far, so good though.
I am confused on how this app got so many good reviews. I've been back and forth with support for a month, over a number of issues - all related to the loyalty portion of the app. The workflows are not easy to use if you have anything beyond the basics. The 2 main things we wanted to do - issue store credit for X number of bags of coffee purchased and limit the workflow to specific collections - are not available right now. There are work arounds but they are cumbersome. I placed a number of test orders today (not thru the app; these were actual orders out of my own pocket) and nothing happens. Currently awaiting an answer to my cry for help from Support one last time. I did give 2 stars because Support is fairly responsive and helpful but I don't feel like my needs are over the top and yet I can't get this to work. Could be user error - if support takes care of my issues and gets me up and running today, I will update my review. Otherwise, I will need to cancel; too much time and money wasted so far.
Thank you so much for the review, and good luck with your new Store Credit and Rewards Program :)
Incredible support from Eddie!! Our question was answered and a solution was provided. We love Rise.ai, they go above and beyond, always.
We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Should you require assistance with anything in the future, please do not hesitate to reach out.
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We have really enjoyed using Rise.AI's Gift Cards & Loyalty software. We have seen a huge bump in purchases of gift cards and see customers coming back to buy more. The integration with Shopify and ReCharge is harmonious and it was a breeze to get this installed and operational. We are excited to see what new opportunities this software will bring to our business! Highly recommend!
Thank you for a great review! Keep rockin' :)
We used rise.ai to create bulk gift cards to hand out as unique codes for our one of our client's websites
not a fan. Glitchy. Some of my customers were receiving super high gift card amounts and I couldn't figure out why those credits were like that. They were supposed to get 1% cash back credit and I had customers getting $51 and $13 in store credits.
Subscribe feature is available now! There is no unsubscribe option allowing customers to opt out of email notifications from the app. I've been on chat time and time again to figure out options and the assistance is awful and leads to no options. Avoid this app if you don't want to deal with angry customers that can't unsubscribe. Hopefully I can find a better option. The headache with a large customer count is not worth the store credit function.
Thank you for this awesome review and welcome aborad - your success is our success 🙏
Good luck with your Store Credit and Rewards Program.