Reviews (1,104)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing loyalty programs and boosting sales through efficient gift card and store credit management, especially suitable for high-volume businesses. Its professional and intuitive design facilitates easy Shopify integration and customization. The bulk upload feature is particularly appreciated. Quick and effective customer support, often resolving issues within 24 hours, further enhances the user experience, making it a key tool for improving customer retention and automating business processes.

July 13, 2022

Amazing product and really great customer service. Worked w me to correct an error I had made on my account.

Alltruists
United States
Over 2 years using the app
Rise.ai replied July 14, 2022

Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, we're here to help!

September 8, 2022

Great customer support team, flexible and able to adjust the app to meet our needs - shoutout Itay!!

Industry of All Nations
United States
Over 2 years using the app
Rise.ai replied September 8, 2022

Thank you so much for your review!

We are pleased to know that you have received immediate assistance from the team.:)

January 4, 2021

We are so pleased with Rise.ai's functionality as well as customer support. It solved a lot of our headaches re: gift cards, especially ahead of a very busy holiday season. Highly recommend!

MATE the Label
United States
Over 2 years using the app
January 24, 2018

Great support! Easy to use for us and the customer :)

Monday Swim
United States
Over 2 years using the app
March 20, 2017

Great app, easy to use and highly increase sales, I truly recommend using it

Pets Wish
Israel
Over 2 years using the app
November 28, 2023

Pauline from Rise.ai was so wonderful! She solved our small issue in record time and the process was so smooth!! Thanks so much - we LOVE Rise.ai!

Proud Poppy Clothing
Australia
Over 2 years using the app
Rise.ai replied February 20, 2024

Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance.

Hit us up if you need help with anything else. :)

October 12, 2021

Fantastic customer service from Pauline at Rise.ai. She worked with me to find a solution to our issue and we had it resolved within minutes. Thanks Pauline

Silk Oil of Morocco
Australia
Over 2 years using the app
Rise.ai replied October 20, 2021

Glad Pauline, aka "the problem solver", was able to help you. Thank you for the review :)

January 10, 2023

In early 2022, I began leveraging the Rise.ai app small business plan and have seen a notable increase in my returning customer rate since! Moreover, the level of customer service & support has been superb - each request is addressed swiftly via chat with ample documentation available to address any further queries.

Scout and Poppy
United States
Over 2 years using the app
Rise.ai replied January 31, 2023

Hi Scout and Poppy,

You made our day with your trust in our app and your awesome review! We are all happy to know that you are satisfied with our support!

Cheers to success for you and your business!

Edited June 18, 2020

Very solid tool with responsive support and an expanding roadmap. They are solution and outcome oriented - making commerce better for customers and merchants, not just on standing pat with a product. Looking forward to growing with them on board.

Planet Blue
United States
Over 2 years using the app
April 7, 2023

There is no replacement for this app. This has functionality that no other offering does.

If you need store credit and gift cards to function in the online store and POS, this is the solution.

Eddie solved an issue for me and made this even better!

Excel RC
United States
Over 2 years using the app
Rise.ai replied April 11, 2023

We are all so happy that our support service, especially Eddie's, can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers.

If you have any further questions, please feel free to reach out. We are always ready to support you!