Reviews (1,090)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing loyalty programs and automating tasks such as managing store credits and event prizing. It offers features like bulk gift card uploads and customized loyalty programs, seamlessly integrated with Shopify. The user-friendly interface and straightforward setup are appreciated, along with the responsive and effective customer support team, which significantly contributes to merchant satisfaction and transforms customer engagement strategies.
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Very disappointed....The app messed up my site appearance. I was billed multiple times for this app, and over two days no one was able to fix the issue of the "Send A Gift" button. Then after several follow up emails, I received no response.
The app is very expensive for what it is. I've had the app installed for a few months now and have not received any increase in revenue or customer retention. In fact, the majority of customers choose not to sign up for a loyalty card and prefer to proceed straight to checkout. Plus, they advertise their RISE.AI logo in all of the automated emails to customers. It doesn't make sense to have ...
Terribly expensive, almost feels like a scam. The app charges for orders which are coming on our store and have nothing to do with a usage of the app. The fees are even higher per order than Shopify's own % order fee.
Hi there,
Itay from the Rise.ai team here :), I am sorry you're feeling that way!
Customer experience is our top priority and we completely understand costs are an important ...
If I could rate 0, I would. In my personal experience, Rise.ai is shady and a company out to gouge the little guy. When a customer, like myself, sees "$0.20 an order" on their pricing page, I find it “convenient" how they don’t provide any other explanation about what that actually means, LOL! Until you get the $1,000 bill. As an extremely savvy Shopify website owner and Shopify app customer, ...
Hi Bryce,
It is Roy from the Rise.ai team.
We’re sorry your experience didn’t match your expectations. However, similarly to many other Rewards platforms, our pricing ...
Inexplicable charges and inability to retrieve invoices to understand how the charges have been calculated despite having zero usage. No thanks.
Hi team,
It's Mark from the Rise.ai team. Thank you for bringing this matter to our attention. Your feedback helps us get better!
Please notice that our pricing structure is ...
We used the app in the test environment with 0 real orders and got charged over 5.000 dollar ???? this is really a SCAM !!!
Extremely difficult to use, good luck with customer service. They have only chat from somewhere around the world no phone calls no meetings online support can only send you videos or PDF instructions swim on your own or die.
The one feature we need (the ability to send a gift card directly to the recipient instead of having the customer forward it) is only available in the subscription plan that costs $69 more per month
Hey guys,
I’m Roy, head of customer success of Rise.ai. We’re sorry your experience didn’t match your expectations. However, our pricing structure is very different than ...
7 day free trial than $12.99 monthly for basic plan (20 cards a month & does NOT include your business name) and plans go up to $399.99 a month - Seriously!! This is the most expensive app for gift cards out there.
Oh, the $399.99 a month option cost so much because they allow your name on the card, let you add animation to your gift cards and customized email templates - totally worth $4800.00 ...
Hey Rachel,
I’m Roy, head of customer success of Rise.ai. We’re sorry your experience didn’t match your expectations. However, our pricing structure is very different than ...