Reviews (1,095)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer loyalty and sales through its rewards and gift card features. It is noted for its professional design, ease of use, and reliable performance. Key features include customizable gift cards, seamless Shopify POS integration, and easy loyalty card balance adjustments. Exceptional customer support is frequently highlighted, with specific praise for team members like Eddie, Juna, and Pauline. The app also offers comprehensive educational resources, making it a top choice for managing loyalty programs on Shopify.

January 15, 2019

this app is wonderful. I was having a bunch of issues and even accidentally signed up for the wrong plan. Customer service was fabulous to work with and very quick and understanding to what I needed. They walked me through things over the phone and resolved all my issues. this app definitely earned their good rating for excellent customer service.

london bridges clothing
United States
Almost 2 years using the app
November 8, 2021

Great support from their customer support team. Excited to see how our new loyalty and gift card program will perform!

Awe Inspired
United States
Almost 2 years using the app
Rise.ai replied November 14, 2021

Thank you very much for the review. We are looking forward to seeing great results! If you need any additional assistance, you know where to reach us :)

Edited December 1, 2020

Amazing professional and fast customer services. The app is solving all our problem about physical and digital gift cards generation and management.

Gioosto
Italy
Almost 2 years using the app
September 14, 2022

Support is excellent and very helpful, excellent features and really great experience overall really happy.

Luca Faloni
United Kingdom
Almost 2 years using the app
Rise.ai replied September 15, 2022

Thank you for this awesome feedback!

We are delighted to know that you love our features and are satisfied with the level of service we've provided. Please feel free to reach out should you need further help with anything. :)

February 28, 2020

This app is simple and easy to use and they provide great customer support for set up!

Chic Soul
United States
Almost 2 years using the app
December 7, 2021

Great service! Clear instructions and definitely functionally useful. Thanks so much John for answering my questions promptly.

Woof & Wag
Singapore
Almost 2 years using the app
Rise.ai replied December 7, 2021

Thank you for the wonderful review! We are pleased that you received great and prompt service from John :)

September 28, 2022

Pauline was extremely friendly in assisting us in our move to Rise.ai. Looking forward to seeing what this app can do for us in the future!

Craze Outdoors
Canada
Almost 2 years using the app
Rise.ai replied September 29, 2022

Thanks for your feedback! It gives us much pleasure to know that Pauline was able to provide you with the assistance you need. Our support team is definitely always available to assist you if you need help! :)

October 30, 2020

This app is perfect for our needs, really easy to use and the customer service team were amazing. Can't recommend enough!

Bower Collective
United Kingdom
Almost 2 years using the app
November 10, 2020

This is a great app to enable my customers to buy gift cards rather than try to guess what the recipient would like the best. Quick and helpful support provided as well. Thanks Rise :)

Beary Nice NZ
New Zealand
Almost 2 years using the app
Rise.ai replied November 13, 2020

Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Loyalty Program - you're awesome 😊

July 18, 2017

Gift Wizard is fantastic, plus their support is awesome. Thanks to Ari I reinstalled my app and he gave me a deal that works with my budget. Ari did all the work I just sat back and let him do his thing. I would recommend this service to anyone with high remarks!

Kats Kup Creations
United States
Almost 2 years using the app