Reviews (1,095)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer loyalty and sales through its rewards and gift card features. It is noted for its professional design, ease of use, and reliable performance. Key features include customizable gift cards, seamless Shopify POS integration, and easy loyalty card balance adjustments. Exceptional customer support is frequently highlighted, with specific praise for team members like Eddie, Juna, and Pauline. The app also offers comprehensive educational resources, making it a top choice for managing loyalty programs on Shopify.

May 17, 2023

Juna was very helpful. Responded to my chat question quickly and efficiently with accurate information. A pleasure to deal with.

Zavida Coffee
Canada
Over 1 year using the app
Rise.ai replied May 29, 2023

Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.

March 28, 2018

great service, wonderful app.....

Bonefly
United States
Over 1 year using the app
Edited November 22, 2018

Ethan from the support team was a great help in resolving the initial set up issues - really prompt and responsive!

SOJAO
Singapore
Over 1 year using the app
December 3, 2018

I used this app on my site and I am very satisfied with it. It actually makes us look professional.

RUZT STORE
United States
Over 1 year using the app
September 28, 2018

Very straight forward set up and good customer service! Very happy with this gift card option for my site!

June + Blue
Netherlands
Over 1 year using the app
November 20, 2021

Very happy with the app, it works as it should. The 5 stars are for the support team which is absolutely amazing! They always respond quickly to my questions, sometimes even within 5 minutes. The only thing I would love to see in the future are some more customization options when it comes to CSS styling inside the widgets.

Chariklo.org
United States
Over 1 year using the app
Rise.ai replied November 21, 2021

Hi there,

Thank you for recognizing the hard work of our customer support team!

Also, thank you for your feedback - we are always looking for ways to improve based on customer requests. If you haven't already done so, please submit your feature request in this form: https://docs.google.com/forms/d/e/1FAIpQLSc1-c_L9lVhZ9_a14fZr749bnZy3fTc3K4hRoZiPCy7Ccc32Q/viewform

Have a great day!

Edited July 7, 2023

The help team is super supportive and helpful, even when I'm not sure the right question to ask. Highly recommend, and I'm grateful to all of them.

The Yarnery
United States
Over 1 year using the app
Rise.ai replied January 23, 2022

We are so pleased that you've experienced stellar customer service! Thank you for taking the time to write a review :)

March 31, 2022

John's clear instruction on how to edit our gift cards was very helpful. Thank you so much for your assistance on this!

Lulu and Georgia
United States
Over 1 year using the app
Rise.ai replied April 6, 2022

Thank you for your awesome review! We're glad to know that you received a great customer service from John!

If anything else comes up, please do not hesitate to let us know.

January 18, 2021

Wonderful App , Providing Gift cards and Loyalty in a heart touching way . This App is Recommended for every Store . Nice Support as well

The Food Folks
India
Over 1 year using the app
December 20, 2022

Great service from the team :) Very quick response - within minutes and issue fixed. And the app is absolute amazing :) Thanks again :)

Zandershop
Denmark
Over 1 year using the app
Rise.ai replied December 21, 2022

Thank you for this awesome feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.