Reviews (1,077)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy management of gift cards and loyalty cards, even on the basic plan. They commend the excellent customer service, quick responses, and helpful guidance. The app integrates well with Shopify and other platforms, and is recognized for its potential to boost sales. Merchants also value the straightforward rewards program and the ability to issue store credit. The app can handle large volumes, schedule gift card deliveries, and manage orders from different platforms in one place.

December 20, 2023

Great customer service, very quick to reply and helped solve my issue in a matter of minutes, thank you!

Farm Fresh Meals
United States
About 5 years using the app
Rise.ai replied February 20, 2024

Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, do not hesitate to reach out!

January 2, 2024

We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.

ShopFactors (Canada)
Canada
11 months using the app
Rise.ai replied February 20, 2024

Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Hit us up should you need further help with anything. :)

January 18, 2024

Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.

BAM Good Bricks
United States
9 days using the app
Rise.ai replied February 20, 2024

Hi there,

Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!

December 11, 2023

Pauline was extremely helpful and quick to answer all of my questions!

NAMELY CO
Australia
Over 3 years using the app
December 12, 2023

Great product. The user interface and admin are easy to use and designed very well aesthetically. Amazing customer service. The team seems to be always available to help with any issues that may arrive.

COUP
United States
10 months using the app
Rise.ai replied February 20, 2024

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)

January 17, 2015

Really good, useful and helpful application. Also very helpful support. Highly recommend.

Limitless Bags UK
United Kingdom
Over 3 years using the app
December 19, 2023

Very efficient application and, above all, very responsive and dedicated customer service.
Eddie helped me solve a complex problem with our shop and came up with something brilliant! We recommend this application for all sorts of things!
Thanks for all !

MOONA Underwear Switzerland
Switzerland
3 months using the app
Rise.ai replied February 20, 2024

Hi there,

This is such a fantastic feedback. Thank you! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you :)

November 28, 2023

Pauline from Rise.ai was so wonderful! She solved our small issue in record time and the process was so smooth!! Thanks so much - we LOVE Rise.ai!

Proud Poppy Clothing
Australia
Over 1 year using the app
Rise.ai replied February 20, 2024

Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance.

Hit us up if you need help with anything else. :)

January 28, 2015

Integrates well in to my site and customers seem to be using it. Gift wizard had an actual person on the other end of the email who responded quickly and was very helpful. So far so good :)

FitBoutique
United Kingdom
About 1 year using the app
December 16, 2014

Wonderful feedback thus far. Takes the stress off gifted orders. No additional "notes" to include in packaging and recipient already knows the correct size is coming. (app is in early stages)

Developers are very responsive and address any concern promptly.

Definitely worth adding to your store; Have seen an increase in 'gifted' sales!

Project Pomona
United States
11 months using the app