Reviews (1,090)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating tasks such as managing store credits and event prizing. It offers features like bulk gift card uploads and customized loyalty programs, seamlessly integrated with Shopify. The user-friendly interface and straightforward setup are appreciated, along with the responsive and effective customer support team, which significantly contributes to merchant satisfaction and transforms customer engagement strategies.

December 9, 2020

Rise is the true gift card solution that you are looking for. They are also constantly pushing out new features and updates to build on a great overall customer experience. Also their entire team from the CX team to the VP Marketing is always a pleasure to work with!

Naturopathica Holistic Health
United States
Over 1 year using the app
Edited December 21, 2017

Ari is prompt in solving the issues. He even called up to explain and fix promptly.

Topmunch
United States
Over 1 year using the app
January 6, 2021

Very helpful customer support, intuitive product and a clever solution to offering store credit en masse. Definitely worth investigating.
Thanks Team Rise!

Ooni USA
United States
Over 1 year using the app
November 20, 2020

Superbly designed, easy to use, and the fast support by the team is hard to beat! Looking forward to amplifying our GC sales.

YAK Grills™
United States
Over 1 year using the app
March 18, 2020

Great app for Gift-Cards and Store Credit! Customer service is also top-notch. A little pricy but functions exactly as expected!

Bullstrap
United States
Over 1 year using the app
Rise.ai replied March 19, 2020

Thank you so much for this great review. We're so happy you love it 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

January 24, 2024

Great support!

Womads
United States
Over 1 year using the app
December 17, 2021

John was responsive, patient, and very helpful! He fixed my issue quickly! I appreciate the customer service provided and I love the app!

Grace & Gratitude Teas
United States
Over 1 year using the app
Rise.ai replied December 19, 2021

Hi there,

Thank you for sharing your positive experience with our app, and specifically with John.

Please let us know if there's anything else we can assist with :)

November 29, 2021

Specifically, Pauline was amazing today! I had a rush job and needed to delete the ADD TO CART button because my clients were confused. We now only have a SEND AS GIFT button and that works better.
Thank you Pauline!
Richard

Hi BEAUTIFUL YOU
United States
Over 1 year using the app
Rise.ai replied December 1, 2021

Hi Richard,

Thank you for the wonderful review, and for giving a shoutout to Pauline for her support! We're glad that you now only have the 'send as a gift' button appearing on the page so that your customers make the most of the gifting experience.

Have a great day!

May 17, 2023

Juna was very helpful. Responded to my chat question quickly and efficiently with accurate information. A pleasure to deal with.

Zavida Coffee
Canada
Over 1 year using the app
Rise.ai replied May 29, 2023

Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.

November 25, 2021

Very useful service from Pauline- Thank you so much for your quick help with a glitch I was having! Thank you, Jess

Wild Nutrition
United Kingdom
Over 1 year using the app
Rise.ai replied November 25, 2021

Hi Jess,

Thank you very much for the review and for acknowledging Pauline's prompt customer support!

Have a wonderful day :)