Reviews (1,102)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for enhancing loyalty programs and boosting sales through efficient gift card and store credit management, especially suitable for high-volume businesses. Its professional and intuitive design facilitates easy Shopify integration and customization. The bulk upload feature is particularly appreciated. Quick and effective customer support, often resolving issues within 24 hours, further enhances the user experience, making it a key tool for improving customer retention and automating business processes.
Refine
-
By rating
We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).
Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.
Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!
We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.
Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Hit us up should you need further help with anything. :)
Eddie was an excellent support assistant. I could not figure it out without him.
Great, easy to use App and very helpful customer support when needed
Thank you so much for your review!
We are pleased to know that you have received immediate assistance from the team.:)
Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.
Hi there,
Glad to hear that our app has helped you in your business. Thank you so much for your glowing review!
Eddie was fantastic to work with! Resolved our question/issue quick
DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.
We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!
Great support. Very patient and quick to respond. I really appreciated the support from Junalou. Great app.
Fantastic app and fantastic customer service!!! ⭐️⭐️⭐️⭐️⭐️ Got excellent help from Pauline, very much appreciated