Reviews (1,105)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating the management of store credits and gift cards. They value its comprehensive features such as bulk uploads and balance adjustments, seamless Shopify integration, and user-friendly design. The customer support team is also praised for their responsiveness and effectiveness in resolving issues. Merchants appreciate the robust customization options that cater to various business needs.

December 1, 2020

I'm so impressed by this app, super easy to install and easy way to gain loyalty with clients. Very happy!

PUR Cold-Pressed
United States
6 months using the app
December 26, 2018

Great app. I just downloaded this now, and I can already tell it will be amazing. And if it doesn't meet my expectations, I'll change my review!

Kreativ Engraving
Canada
6 months using the app
December 12, 2018

Mark and Ari are very helpful and prompt in responding and answering in every question I asked them. - Dearly

X3 Workshops
United States
6 months using the app
April 19, 2021

We had a large loyalty customer base and when we transitioned to Shopify POS from Lightspeed and needed a tool that could easily manage what we had and help us grow our program. The Shopify onboarding team suggested Rise as they were the only program that could deal with the complexity of moving our data, which was not clean enough to just upload into any loyalty program. The Rise team was super helpful in transferring our data and helping us modernize from points to credit in available dollars, which is a more marketable way of showing loyalty credit to our customers. We use the Integrations to trigger actions between Shopify, Klayvio, and Loox which, once set up, allows me to set several triggers to drive events to our customers and dramatically improve LTV. The only issue that I have with the Rise program is that the customer search function in the software could be better. You must search by email as name does not deliver quality results. So if you have a customer with multiple entries (a weakness of Shopify) and search by name, Rise does not deliver exact results. This is a small frustration for me, but it does not stop me from recommending Rise and giving them 5 stars. The program gives me everything I need to drive high valued repeat business.

Cook Culture
Canada
6 months using the app
April 21, 2023

We were able to customize our Rewards & Loyalty program through custom-built Klaviyo flows and emails by speaking with the Support Team and having them walk us through the process of what we were envisioning. We were speaking with Eddie from the Support Team to prepare for the launch and also troubleshoot any issues in the beginning - we are so grateful for his expertise and timely responses as he was extremely knowledgeable on the Rise.ai integration with Klaviyo and Shopify to get us where we wanted to be. We're excited to see the results of our new program!

GLOSS MODERNE
United States
6 months using the app
Rise.ai replied April 27, 2023

Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from Eddie.
We're here to help if anything else comes up.

August 26, 2019

Great app, easy installation, does exactly what it promises. Customer support has also been stellar. We needed some tweaks done and Roy promptly did it. Thank you! Highly recommended.

Jardin Floral Design
United States
6 months using the app
Rise.ai replied August 26, 2019

Thank you so much for the review and for recommending our app :)

Keep booming with your Gift Cards and Rewards Program ✊

January 23, 2020

This app is def a must for any store that wants to become a brand. I'm super satisfied with the simplicity of it and with the opportunity to re-engage with our existing customers.
Thanks again

Gift Angel
Canada
6 months using the app
November 16, 2020

We use this app for our Gift Card and it is unlike any other! The user experience is awesome and the Rise.ai team is always available for any assistance and respond quickly. Looking forward to setting up the Referral program.

Benedict
Germany
6 months using the app
July 4, 2023

the best gift card app out there.
i was so impressed with their courteous and helpful customer support.

Casido | Japan's Best Kept Secrets in One Box
Japan
6 months using the app
Rise.ai replied August 22, 2023

Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, do not hesitate to reach out!

Edited May 17, 2023

This app has been really great for us. We use it to run our rewards program. Our previous rewards program was based on points and we had multiple customer contacts each week because it was overly confusing. The Rise program is really simple and straight forward and we've had great feedback from our customers.

It was really easy to setup and we were able to simply import our existing customers into the Rise system. It looks great on our website and performs exactly as it should.

Mount Mansfield Maple Products
United States
6 months using the app
Rise.ai replied December 6, 2022

Thank you for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏