Reviews (1,102)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing loyalty programs and boosting sales through efficient gift card and store credit management, especially suitable for high-volume businesses. Its professional and intuitive design facilitates easy Shopify integration and customization. The bulk upload feature is particularly appreciated. Quick and effective customer support, often resolving issues within 24 hours, further enhances the user experience, making it a key tool for improving customer retention and automating business processes.

Edited April 7, 2020

Assistenza veloce e precisa. L'app funziona bene, un po' costosa ma ne vale la pena. Per il momento va bene così

Galup Online
Italy
3 months using the app
May 6, 2021

I use this app to help me manage all my gift card options. Its a great product and enables to generate additional revenue easily

The Lazy Gourmet
United Kingdom
3 months using the app
November 30, 2018

At Serve Coffee, we believe in better coffee for our clients and improved lives for those at origin. We also think that coffee makes a great gift that coffee lover's can enjoy every day. Gift Wizard makes gift giving very easy for our clients.

While support is remote, the support staff has been very helpful.

Serve Coffee
United States
3 months using the app
Edited November 27, 2018

Very quick customer service! They respond to our inquiries within hours and make changes to address our needs.

ALTRD
United States
About 2 months using the app
November 18, 2021

I've used this app for gift cards and rewards - it's early days however the team have been quick to respond to any questions I've had.

ANTA
United Kingdom
About 2 months using the app
Rise.ai replied November 21, 2021

Thank you for the review :) Even from the start, we are looking forward to seeing great results for your business. Please reach out to us with any questions or to get some tips for launching a new rewards and gift card program.

March 3, 2020

We struggled a lot in the past to manage store credits. This application gave us a platform to manage all of this.

THE KRIPT
United States
About 2 months using the app
Edited March 9, 2022

I had sent in a 1 star review because they had charged my card a huge overcharge fee. I am amending that review now because Rise made things right and fixed the situation, giving me a plan that works with my business though is not an advertised plan. I did not understand that Rise takes a cut of EVERY order that comes through your Shopify, regardless if it is through your online store or your POS system in your brick and mortar stores. We are a coffee shop so as you can guess we have thousands of orders come through a month. Giving Rise a cut of every drink we make in our cafes would not be sustainable. If you are food and bev store like us or have a store with many small transactions a month I suggest you talk to Rise directly on a plan that would fit.

Drum Coffee
United States
About 1 month using the app
Rise.ai replied March 29, 2022

Hi there,

We thank you for your effort in providing an honest review.

In case an issue arises on your end, please do not hesitate to reach out to us as we are more than happy to help :)

December 10, 2016

Our webshop is in Dutch and not everything was translated yet so we contact them for additional translations. Their support is great, fast and friendly! We like ;-)

So Baggy
Belgium
About 1 month using the app
October 26, 2023

Good

ANITAANNETTLERLLCWEBSHOPLLC
United States
About 1 month using the app
Rise.ai replied November 15, 2023

Thank you for your review! :)

Edited October 21, 2017

I contacted the support regarding my issue. And they got back to me very promptly and helped me to resolve the issue until it's done. Now, I look forward to seeing the app work on my site.

Bohoforest
United Kingdom
26 days using the app