Rise.ai: Gift Cards & Loyalty , 1,070 reviews

At Serve Coffee, we believe in better coffee for our clients and improved lives for those at origin. We also think that coffee makes a great gift that coffee lover's can enjoy every day. Gift Wizard makes gift giving very easy for our clients.

While support is remote, the support staff has been very helpful.

Very quick customer service! They respond to our inquiries within hours and make changes to address our needs.

I've used this app for gift cards and rewards - it's early days however the team have been quick to respond to any questions I've had.

We struggled a lot in the past to manage store credits. This application gave us a platform to manage all of this.

I had sent in a 1 star review because they had charged my card a huge overcharge fee. I am amending that review now because Rise made things right and fixed the situation, giving me a plan that works with my business though is not an advertised plan. I did not understand that Rise takes a cut of EVERY order that comes through your Shopify, regardless if it is through your online store or your POS system in your brick and mortar stores. We are a coffee shop so as you can guess we have thousands of orders come through a month. Giving Rise a cut of every drink we make in our cafes would not be sustainable. If you are food and bev store like us or have a store with many small transactions a month I suggest you talk to Rise directly on a plan that would fit.

Our webshop is in Dutch and not everything was translated yet so we contact them for additional translations. Their support is great, fast and friendly! We like ;-)

I contacted the support regarding my issue. And they got back to me very promptly and helped me to resolve the issue until it's done. Now, I look forward to seeing the app work on my site.

Gift Wizard have good concept.

The customer service is fast but sometimes misunderstand in communication. Still highly recommend.

Easy to set up and helpful team! Works great.
To use all features it gets a bit expensive for a small company like mine.

Updating my review from 1-Star to 4-Star. While I still completely believe that Rise.AI's pricing model is completely out of sync with Small/Startup company sensibilities (and budgets), the app itself is amazing. To me, it makes more sense to reduce the barrier to entry (app fee) and enable more features and build more cost into the transaction volume. That way we grow, and succeed together until a base fee starts to make more sense. That said, it's easy to integrate, customize, and deploy without knowing code. I only launched the giftcard functionality but look forward to utilizing the other elements soon. I also want to acknowledge the Customer Service/Support team, specifically Itay, who engaged immediately to "save the sale". He was outstanding when it came down to listening to my concerns and actioning an amenable solution. Exactly the kind of thing I wish more companies did well.