Reviews (1,077)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy management of gift cards and loyalty cards, even on the basic plan. They commend the excellent customer service, quick responses, and helpful guidance. The app integrates well with Shopify and other platforms, and is recognized for its potential to boost sales. Merchants also value the straightforward rewards program and the ability to issue store credit. The app can handle large volumes, schedule gift card deliveries, and manage orders from different platforms in one place.

October 10, 2023

I have been working on establishing a new loyalty program for my online store recently. Rise AI is great at offering flexible options that we have been able to use to cater to our exact reward program goals. I was really pleased with the customer service I received. I have had questions about setting up the reward flow and program. Customer service was rapid in their response and clear in their answers. Thank you Eddie for taking the time to ensure that our reward program was established correctly.

Lola Blankets
United States
About 2 months using the app
Rise.ai replied October 16, 2023

Hi there,

Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!

August 20, 2023

We had an issue with the billing and Hila reached out she was very helpful,also solving the issue on the very same day, we have tried many apps and this was by far the best as customer service is excellent, definitely going to continue using rise in the near future,it has everything weve wanted built into one.

Animals And Us
United Arab Emirates
11 days using the app
Rise.ai replied August 22, 2023

Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from Hila.
We're here to help if anything else comes up. :)

December 19, 2023

Eddie, an agent at Rise.ai, helped us integrate a custom gift card solution, and they are TOTALLY AMAZING. The platform is easy to use, but we had a special use case that required a bit more hands on help from the Rise.ai team

Eddie helped us launch our product and was very patient with me throughout the process

Blank Beauty
United States
About 7 hours using the app
October 26, 2023

The app is fine and has been easy for our customers to use. But the support team is awesome, especially Juna. Quick to reply and provided easy to follow directions to solve our issue.

Fischer & Wieser
United States
Almost 2 years using the app
Rise.ai replied November 15, 2023

Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything. :)

Cheers!

August 15, 2023

Customer support is very helpful and fast. Eddie was quick and answered all of my questions very thoroughly! Very helpful.

Lunya
United States
Almost 3 years using the app
Rise.ai replied August 22, 2023

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)

September 14, 2023

super fast and helpful support.
giftcard works very well. we love it.

BeautyOn82
Cyprus
9 months using the app
Rise.ai replied September 21, 2023

Glad to hear that you like our features! This type of feedback motivates us to keep moving forward and to make our app as best as possible.

Thank you so much!

November 15, 2023

Great customer service by Eddie!

Lanterne Candle Lab
United States
Almost 2 years using the app
December 14, 2023

App useful. Support is great!

Boost Surfing
United States
About 2 months using the app
July 14, 2023

The app is very expensive for what it is. I've had the app installed for a few months now and have not received any increase in revenue or customer retention. In fact, the majority of customers choose not to sign up for a loyalty card and prefer to proceed straight to checkout. Plus, they advertise their RISE.AI logo in all of the automated emails to customers. It doesn't make sense to have another companies logo on your website for free if you are paying for their service.

PRAYING RABBIT
United States
3 months using the app
July 4, 2023

the best gift card app out there.
i was so impressed with their courteous and helpful customer support.

Casido | Japan's Best Kept Secrets in One Box
Japan
6 months using the app
Rise.ai replied August 22, 2023

Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, do not hesitate to reach out!