Reviews (1,105)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating the management of store credits and gift cards. They value its comprehensive features such as bulk uploads and balance adjustments, seamless Shopify integration, and user-friendly design. The customer support team is also praised for their responsiveness and effectiveness in resolving issues. Merchants appreciate the robust customization options that cater to various business needs.

July 31, 2019

The customer service is incredible. Noa has been pending all my doubts satisfactorily. Thank you. The application works as expected. Infinity of options to reward consumers.

Puro Estado Fisico
Colombia
Over 2 years using the app
Rise.ai replied August 11, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your new Store Credit and Rewards Program!

June 1, 2018

Amazing service and Great app! Thanks so much Ari for answering all of my questions today!

Nesting Days
United States
Over 2 years using the app
Edited August 20, 2020

Highly recommend Rise.
I use it for Gift Cards, i’ts easy to use and works great!
Fantastic costumer service!

www.raoils.is
Iceland
27 days using the app
Rise.ai replied August 27, 2020

Thank you so much for this great review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Loyalty Program - you're awesome 😊

January 15, 2021

This app single-handedly helped relaunch my business during Covid, and I couldn't be more please with my experience.

beautybrighter
United States
27 days using the app
April 28, 2020

We changed our store rewards system over to Rise from the Smile app. So far it is proving easier to use for both us and for the customer. The support team efficiently helped us import thousands of customer rewards balances into store credit.

We are much happier with a store credit system that uses the Shopify gift card mechanism, over our previous points based system that used Shopify promo codes. Customers were previously frustrated that they had to trade in 'points' for a voucher code that then couldn't be used alongside other promo codes so we were often having to void vouchers and manually re add points so that customers could continue to save.

With the Rise app, our customers are more aware of the rewards system and it is instant. As soon as it was live, a customer used their store credit because their balance was visible at the cart which is a fantastic feature.

In addition, we especially love the neat gift card product feature that customers can personalise for the recipient.

Looking forward to seeing this increase customer loyalty further and improve gift card sales.

Thanks for a great app!

Photo Boards®
United Kingdom
Over 2 years using the app
September 20, 2018

This is such a great app to allow for gifting on our site! We love that customers can exchange gifts! And their customer service is fantastic! Thanks for all your help, Ari!

OneStopPaleoShop
United States
Over 2 years using the app
October 24, 2022

Great functionality for the price, and very helpful customer service! Rise was a perfect replacement for our old loyalty app.

rikumo
United States
27 days using the app
Rise.ai replied November 7, 2022

Hi Rikumo! Thanks so much for taking the time to leave this review—we really appreciate it 💖

Edited October 29, 2020

Exceptional team & products - especially Dana - great product and super knowledgeable. Worked with Dana, Hila & Nadav who demonstrated a genuine care for our needs being a startup and accommodated all our requests to help us. Thank you!

cerqular
United States
Over 2 years using the app
Rise.ai replied March 31, 2020

Thank you for your great review. You are also the best ✨

Good luck with your Store Credit Rewards Program.

Edited November 12, 2019

I just installed the app on time for the holidays and I've loved their top-notch customer service. From their initial video call to help me create the best gift card program that fits my company's needs to their online customer service to help me customize the look and fit of the gift card experience!

Cielomar Jewelry
United States
Over 2 years using the app
Rise.ai replied November 13, 2019

Thank you so much for this great review!

Enjoy your Gift Cards and Rewards Program 🙏

November 27, 2020

Seems like the best in breed for referral and loyalty programs based on our test run with it versus various competitors who we shall not name. They also jumped in and gave us personal tech suppport right in the middle of Black Friday, which was way above and beyond what I was expecting.

FCTRY
United States
26 days using the app