Reviews (1,104)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing loyalty programs and automating the management of store credits and gift cards. They value its comprehensive features such as bulk uploads and balance adjustments, seamless Shopify integration, and user-friendly design. The customer support team is also praised for their responsiveness and effectiveness in resolving issues. Merchants appreciate the robust customization options that cater to various business needs.
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Really good customer support. New instagram feature of gift cards on the profile during COVID19 is also great. Nice integrations
Love this app! If you are looking for reward solutions and gift cards, look no further. At Tree Card, we are using this software a little bit outside the box and their support team has been really wonderful about helping this work for us. Support has been wonderful! Highly recommend this app. Thanks to Rise.ai for your excellent work.
Amazing app with incredible customer service. The solutions Rise provides are exactly what we were looking for. Thank you for the great product!
Thank you for this awesome review - your success is our success 🙏
Good luck with your Store Credit and Gift Cards Program!
Amazing app and amazing service! It's not cheaper but it is very well done! Also the assistance is very efficent.
Hello!
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)
We used this app to send electronic gift cards during the holidays, and it has been seamless. The team is super helpful and responsive to questions. Highly recommend the app.
Thank you so much for this great review! 🙏
We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊
Our store has been using this app for a month now. I think most of the shop owners are concerning about whether this app works. Alright, IT DOES WORK, and we have increased our sales by 16% in just one month. So far the feedback is very good on "account creation reward" and "cashback reward". We are waiting to see more positive feedback on "referral reward". In conclusion, this app is worth the money that we paid for it. The support is efficient too.
Thank you for this great review - we appreciate it!
Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏
Keep up the good work with your Store Credit and Rewards Program
A great user friendly app to get your loyalty program off the ground. There are a number of video tutorials available on their YouTube channel that I found very helpful when learning how to make our flows. Eddie on the support team was a rock star and was super helpful and attentive!
We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!
Disappointed with the Rise.ai App for Shopify
I recently tried using the Rise.ai app for Shopify to set up a loyalty program for my store. Unfortunately, my experience with this app left me feeling frustrated and disappointed.
One of the most significant issues I encountered was the sudden disappearance of the loyalty program flow I had painstakingly defined. It took a considerable amount of time and effort to create this flow, and losing it without any explanation or way to recover it was incredibly frustrating.
What made matters worse was the lack of any logs or recovery options within the app. When something goes wrong or data is lost, it's essential to have mechanisms in place to help users retrieve their work or at least understand what happened. Rise.ai fell short in this regard, leaving me feeling stranded and unsupported.
At this point, I'm seriously considering exploring alternative loyalty apps for Shopify. As a business owner, I need reliable tools that can seamlessly integrate with my e-commerce platform and offer a consistent user experience. Unfortunately, Rise.ai did not meet these expectations.
I urge the developers of Rise.ai to address these issues promptly. If they can provide solutions to improve the app's reliability and user-friendliness, it would benefit both current and potential users. However, if these issues persist, I may have no choice but to switch to a different loyalty app for Shopify.
In conclusion, my experience with the Rise.ai app for Shopify has been less than satisfactory. I hope that my feedback will help the developers understand the areas that need improvement and work towards delivering a more reliable and user-friendly app in the future.
Pretty cool tool to simplify the Gifting option. Ari's customer service is outstanding. Very responsive and open to customization requests with a tight turnaround time. Would recommend to anyone looking to a simple solution to add the gifting option.
LOVIN IT!!!! Gotta jump in and market it more for our customers ;)