Reviews (1,090)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating tasks such as managing store credits and event prizing. It offers features like bulk gift card uploads and customized loyalty programs, seamlessly integrated with Shopify. The user-friendly interface and straightforward setup are appreciated, along with the responsive and effective customer support team, which significantly contributes to merchant satisfaction and transforms customer engagement strategies.

March 1, 2017

Great service, our customers love the app! They have also been very helpful in explaining the features to me and product development.

Gifts Happen Here
United States
5 months using the app
October 14, 2021

Excellent app for issuing store credit to different type of customers. Love the support from Rise as well!

Colourful Rebel
Netherlands
5 months using the app
Rise.ai replied October 20, 2021

Store credit is certainly our forte. Thank you for the review!

July 11, 2022

I love that this app offers a great customer journey with their loyalty rewards. The gift card features are a wonderful bonus and the customer support when I have had some questions has been amazing!

Fire-Made Art by Shauna Liora
Canada
5 months using the app
Rise.ai replied July 14, 2022

Thank you for this amazing feedback!
We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team.
Should you need help with anything, please do not hesitate to reach out. Cheers!

Edited March 2, 2020

Awesome app, i was looking for a good gift card and loyalty program for my cufflink store and this app is better than good, it offers so many cool features and is easy to use and setup. I had a couple of silly question about setting up the the gift cards that i couldn't work out and got great prompt support from the support team, many thanks, recommended to everyone looking for a great gift card and loyalty program. A++++++++++++++

Crazy Cuffs
New Zealand
5 months using the app
November 19, 2018

The eGift processes of this software are nothing short of Revolutionary! Perfect way for the Last Minute Shopper to be Right on Time & perfect for the Recipient of an Unwanted Gift to turn it into a Wanted Gift with NO RETURNS!

Support is GREAT and they practically read my mind about a feature they are working on that will make this one of my GREATEST Marketing Tools!

Thanks Guys!

Aroma Oils Plus
United States
5 months using the app
November 29, 2020

Absolutely love this app, by far it's the best on Shopify when it comes to gift cards. The user experience is great and it is very easy to set-up. Also the people of support are just fantastic! fast response to any possible question!

Let's Bloom
Belgium
5 months using the app
Edited May 26, 2020

Shopify is amazing - but they can't be all things to all people. The Rise Gift Card app for Shopify is THE professional presentation option. Gift Cards are what they do, and if you want a gift card on your Shopify store, this seems the only way to go. It’s painless and easy to make a simple gift card - and you can even add your own custom colors to go with your store's branding, which isn't much more complicated.

Gift cards mailed as an actual gift:
For gift cards that will be emailed directly to someone else, as a gift, you have several real advantages - professional touches that I've only found with Rise:
1.) That the gift card can be mailed directly to another person! Shopify's native gift card can only be sent to the purchaser, and they must forward it on.

2.) If you care about your store's branding (and you'd better!) you can make a few of your OWN Gift Card designs, that fit with your store, and your customer can select which they want sent.

Professionalism is worth it. GET RISE!

Last Note: Discounted Gift Cards:
If you want to apply a discount incentive on your gift cards - it's EASY in Rise. And the last time I checked (early 2020), the native Shopify "discounted" gift cards didn’t work. Example: Shopify will say a 20% discount is set up, "pay $80 for a $100 gift card," but the value of the card ends up being only what was actually paid: $80.

Maral Rapp | Mesh Works
United States
5 months using the app
February 13, 2020

Great app and the support from Rise is incredible! They always answer our questions in a timely manner.

Paw.com
United States
5 months using the app
Rise.ai replied February 17, 2020

Thank you so much for this great review. We're so happy you love it 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

December 9, 2021

This app helped me provide a better customer experience to our shoppers by providing an easy, customizable gift card option on our website. Our customers like choosing from the several different gift card designs offered and being able to schedule when they want their gift card sent. This app helps elevate your gift card game, making it a win for your website and your customer. Speaking of a great customer experience...I couldn't have asked for better customer support from the team at Rise. Anytime I had a question regarding functionality or a tweak I wanted to make on the back end, I received an immediate response. The team is amazing and answered every question I had in a super timely manner!

Bridgewater Candle Company
United States
5 months using the app
Rise.ai replied March 29, 2022

Hi there,

Thank you very much for your feedback. These are not just regular words, they are incredible encouragement that motivates us to keep moving forward, to make our app as best as possible for merchants like you. Again, thank you so much!

July 27, 2022

We upgraded our loyalty program with Rise.ai and love all the new features offered! Customer support has also been super helpful and responsive with any migration issues

Porch Potty USA
United States
5 months using the app
Rise.ai replied July 29, 2022

Yay! We are delighted to know that you are loving our features! Thank you!
Should you require assistance with anything in the future, please do not hesitate to reach out.