Reviews (1,104)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating the management of store credits and gift cards. They value its comprehensive features such as bulk uploads and balance adjustments, seamless Shopify integration, and user-friendly design. The customer support team is also praised for their responsiveness and effectiveness in resolving issues. Merchants appreciate the robust customization options that cater to various business needs.

September 11, 2021

I use this app to generate referrals and repeat business. My customers love how simple it is to redeem store credit rewards and spend more in my store.

SHOE ME
Australia
8 months using the app
Rise.ai replied September 13, 2021

Thank you for the review!!

Edited April 6, 2021

App easy to install. good team doing follow up and make any changes for you.
Will use it a bit more. only thing missing is if the client could have access to their store credit transaction so that they trust it more and can leave their store credit on it as they can see all transactions of their store credit.
it could be integrated because the info is also here in the admin dashboard. just have to show it in the customer account "store Credit"
thanks'

Allsport Ltd
Mauritius
8 months using the app
May 20, 2021

We use shopify for both our online & brick & mortar sales. We thought Rise we be a great way to utilize gift cards & store credit for our loyalty program, rather than the points system we had previously used with S Loyalty. Dana was super helpful in getting us set up and running. Unfortunately, the POS integrate was not as seamless as we had hoped for. You aren't able to do everything necessary to manage the store credit or gift cards completely within the Shopify POS app. Too much back and forth between the computer and POS to handle everyday occurrences that should all be within the POS app. It's just too clunky and enough of an upgrade to pay the $200 price tag. If they could figure out how to get all the functionality into the Shopify POS app we would stick around, but instead we're again shopping for something else.

Baby Sweet Pea's Boutique
United States
8 months using the app
Rise.ai replied August 2, 2021

Hi there,

Thank you for your feedback as it helps us improve our app! Dana also shared your views with the team. I'd like to clarify what is available with the POS integration and why we have designed it as such.

Our POS integration allows your customers to earn and redeem store credit both online and in your brick & mortar store. This way, store credit that is earned in-store, can also be redeemed online and vice versa.

What you can manage through the POS:
- a customer can earn store credit for an in-store purchase which automatically accumulates into their loyalty account (can be viewed online/via email).
- a customer can redeem store credit earned online or in-store for an in-store purchase. All you need to do is select "apply store credit" before processing the payment on the POS.

If you need to adjust a customer's store credit balance, this can only be done on the Rise dashboard (not via POS). This is because adjusting the balance is essentially changing your balance sheet - you are awarding your customers with additional credit to spend at your store.

For security and accounting purposes, merchants typically want the ability to award store credit to be restricted to only those with access to your Shopify admin. If all employees can access this on the POS, they have the ability to adjust the funds available to all customers at any time.

However, we have taken your feedback on board and we will continue to think of ways to improve the merchant experience.

All the best,
Rise.ai team

August 17, 2016

Great app! Our clients love it for gift giving and it's done amazing things for helping to increase conversion rates and generate repeat business!

Luca Stella
United States
8 months using the app
Edited January 27, 2020

We set up our Rewards program on Rise a couple of months ago. It is pretty simple to use with a pretty broad range of options, but my favorite thing is the support team. Sometimes the response takes a litte time, but they tell you that up-front. But, when they reply, they are always eager to help and provide lots of guidance.

Pond King, Inc.
United States
8 months using the app
Rise.ai replied November 3, 2019

Thank you so much for this GREAT review! 🙏

We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome too 😊

April 8, 2022

Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.

The Seasoned Carte
United States
8 months using the app
Rise.ai replied May 3, 2022

Thank you for your feedback! We are pleased to know that you received immediate assistance from our Support Team.

We're happy to help if any other questions come up :)

May 9, 2017

Ari is very helpful in troubleshooting. He has helped me smooth out all the kinks with my shop and he is very responsive!

Serpent Spirall
United States
8 months using the app
November 20, 2020

Rise app has been one of the most valuable apps that we've used so far in our site. Not only their technology is reliable, but they're always evolving with new needs in the market, and partnering with the big tech players to offer relevant features. Earlier this year, we launched our Gift Cards online with rise, the UX and easy functionality of this online gift card excels what we expected, offering our customers convenience and a way for us to brand and personalize our experience. We've been able to expand and use additional features like the loyalty rewards. Their support team is very responsive and assures our questions are answered promptly. I highly recommend this app.

O.N.S Clothing
United States
8 months using the app
July 5, 2020

We installed this app to be able to offer ALL our customers the option To purchase gift cards and not just the people who use Apple wallet. It’s a great app, very easy to use IMO, and integrated well with our store. The support from Rise is even better. They are quick to respond and are knowledgeable. They even helped me in a holiday weekend! I definitely recommend them to anyone looking to add this functionality to their store. This app can do so much more than just gift cards which we will be looking into soon!

TheStencilsmith
United States
8 months using the app
Rise.ai replied July 8, 2020

Thank you so much for this great review 😊

We all really appreciate it 🙌

November 8, 2020

It seems like a great app but I do see one issue. I had this app installed last year for a couple months then deleted since I didn't have enough customer engagement to make it worth the monthly fee. So when I decided to give it another try for the upcoming holiday rush, the old card was already pre-saved but for some reason it was not linking up in the Rise admin. It would show the card as active but it would also say the product was not linked, so there was a disconnect somewhere. I deleted the gift card in question that was showing it wasn't linked and now I can't create a new card. There should be a function to delete a card from the rise admin so that if there are any errors, it can possibly be resolved by making a new card. Kind of frustrating..

Andrea Bonelli
United States
7 months using the app
Rise.ai replied November 13, 2020

Hey team,

It's Mark from the Rise team.

Thank you for bringing this matter to our attention. Your feedback helped us get better!

Our team wae looking into this and it seems like a minor setup problem we can help you with. Just ping us and we'll help you to launch your gift card program.

You may reach us anytime at info@rise.ai or at +1 646 8786419.

Have a great day!

Best,
Mark