Reviews (1,104)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating the management of store credits and gift cards. They value its comprehensive features such as bulk uploads and balance adjustments, seamless Shopify integration, and user-friendly design. The customer support team is also praised for their responsiveness and effectiveness in resolving issues. Merchants appreciate the robust customization options that cater to various business needs.

Edited April 2, 2020

I love this app. I replaced mine (a combo of 2 apps) one for loyalty and one for rewards and I love it since day one. It is so INTUITIVE for my customers to use. I had an excellent support also on my side. The app works great and I have happy customers that are buying and spending more than before !! Numbers don't lie :)

Léa France®
United States
6 months using the app
Edited August 10, 2021

Very easy to use and customize for our purposes. Keren and the support team were very helpful in answering all of our questions. Rise has made it very easy for our customers to keep track of their points and redeem for rewards. We will continue to use this app for our store!

Marketing & Communications Learning Rewards
United States
6 months using the app
Rise.ai replied August 12, 2021

Thank you for the review! Please reach out to me with any other questions :)
Keren

November 4, 2021

Very satisfied with the costumer service, fast replies, answered all of our questions immediately and even made a zoom call appointment! Easy to use, the best app for rewards we have used so far! Highly recommended!

THE VAPE CLUB
Israel
6 months using the app
Rise.ai replied November 7, 2021

Wow! Thank you for the wonderful review. We do our best to provide the best customer experience :) Please reach out to us if there's anything we can further assist with.

Edited November 19, 2020

I'm looking forward to the holiday season with Rise. I spent a great deal of time customizing customer emails, the popup cards, etc. And found the process time-consuming, but easy—in other words, exactly as expected. Throughout the process, as minor issues arose, customer service has been very quick to respond and assist me with my queries. Highly recommended. Update 11.19.20: Even the smallest, least consequential tweaks to random design-related nonsense is met with prompt, and with one Rise associate in particular, cheerful help. Thank you Dana, you're an absolute gem:) And you deserve a raise.

OddGoods
United States
5 months using the app
Rise.ai replied September 28, 2020

Thank you so much for this great review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Loyalty Program - you're awesome 😊

Edited August 11, 2021

Rise support has been very helpful with all of our questions. Hila, Pauline, Itay, and John have been excellent! The user interface is intuitive and straightforward. Setting up our store credit and gift card product has been a breeze. Thanks, rise.ai!

Crafty Ramen Market
Canada
5 months using the app
December 20, 2016

Amazing App and the support can't get any better... extremely friendly, fast and very supportive... my special thanks goes to ARI Yahalom... :-) Got all my questions answered in no time... It's never been easier for customers to purchase a gift... I highly recommend any store owner to at least give this app a try...

Choice Of Voice
United States
5 months using the app
April 5, 2023

I’ve had a great experience so far setting up the app! The gift cards are beautiful and look amazing in the store. But I’m most excited about the rewards program! There is lots of great guidance available on the Rise site to help you set up, but when I can’t find the answer I’m looking for, the customer service team has been outstanding. They’ve kindly have helped me with all of my questions and worked through any issues. It does take a bit of time to set up, but the level of detail and customization is well worth it. I can’t wait to share this rewards program with my customers!

Branch & Vine Skin Care
United States
5 months using the app
Rise.ai replied April 11, 2023

Hi Branch & Vine Skin Care,
You made our day with your trust in our app and your awesome review! Our team is happy to know that you are satisfied with our support!

Cheers to success for you and your business!

September 9, 2019

This is definitely one of the top contenders as far as Shopify apps go. Rise Gift Card App is solid, support is solid and the results are measurable.

So Many Socks
United States
5 months using the app
Rise.ai replied September 14, 2019

Thank you for this awesome review 🙏

Good luck with your new Store Credit and Rewards Program!

December 20, 2021

This is an incredible app and the customer service is amazing, anytime we have a question they are here to help us- incredible team of people!

Merely Me
Canada
5 months using the app
Rise.ai replied December 26, 2021

Thank you for the wonderful review! We work hard to provide the best support for our customers and we're glad you had such a positive experience. Feel free to reach out with any additional questions :)

August 29, 2019

Great app- highly customizable and the support team is fantastic so it fits seamlessly on our site and with our branding. good addition to our customer experience

Vodka Mariette
United States
5 months using the app
Rise.ai replied September 1, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your new Store Credit and Rewards Program!