Reviews (1,104)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating the management of store credits and gift cards. They value its comprehensive features such as bulk uploads and balance adjustments, seamless Shopify integration, and user-friendly design. The customer support team is also praised for their responsiveness and effectiveness in resolving issues. Merchants appreciate the robust customization options that cater to various business needs.

December 13, 2019

I needed a solution to bulk import 240 gift cards I already had numbers for. The platform was easy to navigate and customer service very responsive! Even when the csv file didn't send right he reformatted it for me on his end and made sure they were all uploaded correctly! Only solution I could find on the marketplace -- excited to experiment with more of the app features!

SODO Apparel
United States
About 2 months using the app
Rise.ai replied December 16, 2019

Thank you so much for this review! 🙏

We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊

August 12, 2017

We just loaded this app and with a little help from their team (Ari) we were up and running in a flash. I love that the app is simple yet has customization options you need to keep your brand consistent. And more so, I appreciate the excellent customer service, quick response and friendliness. Can't wait to share this app with other friends who run online stores too.

Wahinestrong
United States
About 2 months using the app
June 3, 2019

I love this app and its support team! They helped me with instalation during the weekend and now I can enjoy a great gift card system for my store.
I used to be on Shopify plan with its native gift card but now, with this app, my gift cards are much more customized, customers can send their gift cards directly to recipients via email, message or print it, I can set up my custom reward program with gift cards... And that's all was not possibile with Shopify's gift cards.
I really don't know why I waited so long to switch from native gift cards into this app which I fully recomend!

SiMEDIO
Poland
About 2 months using the app
Rise.ai replied June 4, 2019

Thank you so much for this GREAT review! 🙏
Enjoy your Gift Card and Rewards Program - you're awesome 😊

July 1, 2020

If I could rate 0, I would. In my personal experience, Rise.ai is shady and a company out to gouge the little guy. When a customer, like myself, sees "$0.20 an order" on their pricing page, I find it “convenient" how they don’t provide any other explanation about what that actually means, LOL! Until you get the $1,000 bill. As an extremely savvy Shopify website owner and Shopify app customer, when I read "$0.20 an order" that obviously means to me $0.20 an order made by an actual Rise.ai gift card, or, obviously when a Rise.ai gift card is purchased. Because let’s be honest, it would be INSANE for that to actually mean $0.20 of every order made in my shop haha. But it does. It means, regardless of their involvement, they will take $0.20 an order.

On what planet, in what galaxy, does Rise think they are entitled to $0.20 a damn order? Your app provides the LEAST amount of value of the 15+ apps I am currently using and your app is 5x -100x more expensive than my other apps even with a plan reduction.

AVOID Rise.Ai. Run.

Viori
United States
About 2 months using the app
Rise.ai replied July 4, 2020

Hi Bryce,

It is Roy from the Rise.ai team.

We’re sorry your experience didn’t match your expectations. However, similarly to many other Rewards platforms, our pricing structure is based on total store orders. You can find all the details here - https://rise.ai/pricing.

I took a look at our support logs and I can see that our support team explained to you our pricing structure within a few minutes of your ticket being submitted.

As our policy is 100% customer satisfaction you can reach us at info@rise.ai or at +1 646 8786419 so we could talk.

Best,
Roy

April 8, 2019

Excellent App. Easy to install - no extra coding, etc required. Was live on my store and supporting my sales within 10 minutes!

Envirobaby
United Kingdom
About 2 months using the app
Rise.ai replied April 11, 2019

Mark here, thank you so much for your awesome review! We appreciate it :)
Don't forget to try our WorkFlow - the first automated Loyalty, Rewards and Store Credit program ✊

February 15, 2023

Amazing capabilities on this app! It can do so much, and so seamlessly. Also, great team behind the app! Always willing to help. Thank you guys!

The Lovery
United States
About 2 months using the app
Rise.ai replied March 15, 2023

Hi The Lovery,

Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success for you and your business!

Edited August 19, 2018

Very happy with the app so far! A very simple-to-use, effective digital and physical gift card program. Integrates well with our new store. I love the recent integration with physical gift cards.

We had a slight issue with the eGift recently and Ari was great and prompt and helped us sort things out.

Highly recommend this app to anyone looking to build a gift card program!

Boogies Achilles
Israel
About 2 months using the app
September 29, 2019

Love this app! The guys at Rise have been fantastic in helping me tailor things to suit our design aesthetic... nothing is too much trouble. Any questions are answered very promptly. Easy to implement a great app to add to start a new advertising campaign!

BelowZero Pet
Australia
About 2 months using the app
Rise.ai replied October 13, 2019

Thank you for the review and for recommending our app :)
Good luck with your Gift Cards and Rewards Program ✊

May 15, 2019

Great support, extended my trial without question and the app looks very good so far, a much-needed bulk gift card functionality. recommend.

labfresh-backershop
Netherlands
About 2 months using the app
Rise.ai replied May 15, 2019

Thank you so much for the review and for recommending our app :) Good luck with your new Rewards Program ✊

December 11, 2019

So far Rise has replaced 2 paid apps for loyalty and store credit and I see it replacing at least 1 more app (returns) very soon.

It is very easy to use and I am getting great sales results. The customer service is also very good.

I would recommend it to anyone wanting to set up an advanced gift card / store credit program!

Wedding Partiez
United States
About 2 months using the app
Rise.ai replied December 16, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your Store Credit and Rewards Program.