Reviews (1,078)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy management of gift cards and loyalty cards, even on the basic plan. They commend the excellent customer service, quick responses, and helpful guidance. The app integrates well with Shopify and other platforms, and is recognized for its potential to boost sales. Merchants also value the straightforward rewards program and the ability to issue store credit. The app can handle large volumes, schedule gift card deliveries, and manage orders from different platforms in one place.

Edited November 17, 2021

2018/19: I started an automated campaign sending gift cards after purchase to people who spent over $100 and $50 and with-in a week I generated $1700 in revenue with $300 in gift card cost. That is pretty spectacular! ‍♀️ 2020: Update: I use this app for so many things, from give aways, first time buyers, subscriptions, etc and in less than a year it has generated over $42K. Noa and Roy are spectacular. The app has only gotten better since I started using it. App is super easy to use and set up. ‍♀️ Update again 11-17-21: Rise continues to be a valuable app on our store. We have been using it for years now and see it as a great marketing tool. The team at Rise feels like they are an extension of our team. We couldn't be happier. Not to drop names, but Pauline is wonderful. Helpful, caring, and really listens.

WodBottom
United States
Over 4 years using the app
August 29, 2019

Finally a great store credit solution for Shopify stores! The installation process was smooth and fast.

Fawn Shoppe
United States
Over 4 years using the app
Rise.ai replied September 1, 2019

Thank you so much for the review and for recommending our app :)

Keep booming with your Gift Cards and Rewards Program ✊

December 2, 2018

Yair and his team were very responsive and super helpful to get things up for my holiday promotions. I had some technical issues and customization needs and they jumped in right away to help me out.

The Britannica Store
United States
Over 4 years using the app
September 9, 2019

It's a fantastic app to manage customer store credits and gift cards. It seamlessly integrates with Shopify and gives the customer the ability to view their gift card and store credit balances on the account page. The Rise team has also been extremely helpful in getting us set up and resolving any issues/questions that came up.

LILLEbaby
United States
Over 4 years using the app
Edited February 5, 2023

The rise app is does what we need without too much drama. But their documentation less than optimal... The tech support, however, is really outstanding. My recent interaction with Junalou was typical - good, concise information that pointed to an answer and a solution.

Modern ŌM
United States
Over 4 years using the app
Rise.ai replied September 5, 2022

Thank you for sharing this!

We're very happy that Pauline could assist you. Please reach out to us if anything else comes up. We'd be happy to help :)

Edited September 29, 2022

Great customer support. I want to say Pauline did an amazing job! she is an amazing support! I am really impressed how she handled my questions!

Alani Nu
United States
Over 4 years using the app
March 31, 2023

Thank you for responding quickly and for providing a friendly support! The issue we were facing was easily resolved.

CULTIVER - Australia
Australia
Over 4 years using the app
Rise.ai replied April 4, 2023

Thank you for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏

December 19, 2022

Great! Customer service was awesome. Eddie would super quick and friendly. He was able to get my problem solved so fast

Ring Concierge
United States
Over 4 years using the app
Rise.ai replied December 21, 2022

Thank you for your awesome review! We are glad that Eddie was able to help you out in a timely manner.

We're here if you need further assistance on anything else! :)

December 23, 2022

Eddie was wonderful and answered my questions quickly, provided resources, and offered clear explanations. Simply wonderful.

TB12
United States
About 4 years using the app
Rise.ai replied December 27, 2022

Hi there,

Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

November 6, 2020

So far so good! We've used gift cards for a while and are now rolling out loyalty. Helpful customer service too!

2POOD
United States
About 4 years using the app
Rise.ai replied November 8, 2020

Thank you very much for this 5-stars review 🙏

Enjoy your Gift Card and Loyalty Program, we're always here to help.