Reviews (1,102)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing loyalty programs and boosting sales through efficient gift card and store credit management, especially suitable for high-volume businesses. Its professional and intuitive design facilitates easy Shopify integration and customization. The bulk upload feature is particularly appreciated. Quick and effective customer support, often resolving issues within 24 hours, further enhances the user experience, making it a key tool for improving customer retention and automating business processes.

Edited September 29, 2022

Great customer support. I want to say Pauline did an amazing job! she is an amazing support! I am really impressed how she handled my questions!

Alani Nu
United States
Over 4 years using the app
December 13, 2022

Excellent app!! One of the few apps that we've never had an issue with.... except when we somehow messed up the formatting on the product page. But their support team responded quickly and helped us fix the issue. If you're looking to add custom gift cards, a loyalty program, and an easy store credit option, this is your app.

Southern Fried Chics
United States
Over 4 years using the app
Rise.ai replied December 21, 2022

Thank you so much for the positive review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!

March 31, 2023

Thank you for responding quickly and for providing a friendly support! The issue we were facing was easily resolved.

CULTIVER - Australia
Australia
Over 4 years using the app
Rise.ai replied April 4, 2023

Thank you for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏

December 19, 2022

Great! Customer service was awesome. Eddie would super quick and friendly. He was able to get my problem solved so fast

Ring Concierge
United States
Over 4 years using the app
Rise.ai replied December 21, 2022

Thank you for your awesome review! We are glad that Eddie was able to help you out in a timely manner.

We're here if you need further assistance on anything else! :)

December 23, 2022

Eddie was wonderful and answered my questions quickly, provided resources, and offered clear explanations. Simply wonderful.

TB12
United States
About 4 years using the app
Rise.ai replied December 27, 2022

Hi there,

Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

November 6, 2020

So far so good! We've used gift cards for a while and are now rolling out loyalty. Helpful customer service too!

2POOD
United States
About 4 years using the app
Rise.ai replied November 8, 2020

Thank you very much for this 5-stars review 🙏

Enjoy your Gift Card and Loyalty Program, we're always here to help.

September 18, 2020

Very helpful customer service and nice app, working for the purpose I need it too. Happy to recommend

Le-fix.com
Denmark
About 4 years using the app
Rise.ai replied September 28, 2020

Thank you so much for this great review 😊

We all really appreciate it 🙌

Edited December 11, 2018

Quick to install, gave us exactly what we needed and great customer service guys who helped me with a few tweaks i wanted to make. Highly recommend!

Tilly & Jasper U.K
United Kingdom
About 4 years using the app
December 14, 2018

This app is really easy to set up, and very effective from a customer point of view. Plus the merchant is extremely responsive and helpful with questions, and customisation.

ekoWorx
Australia
About 4 years using the app
May 13, 2022

The support team is helpful, knowledgeable, and responsive.
App is easy to use and to manage. Great experience so far

Native
United States
About 4 years using the app
Rise.ai replied May 19, 2022

Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.