Reviews (1,104)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing loyalty programs and automating the management of store credits and gift cards. They value its comprehensive features such as bulk uploads and balance adjustments, seamless Shopify integration, and user-friendly design. The customer support team is also praised for their responsiveness and effectiveness in resolving issues. Merchants appreciate the robust customization options that cater to various business needs.
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So easy to install and customize! We have been waiting for an app like this. I can't wait to use it. I will post a new review once we have had a few gift card sales to prove its utility.
Thank you for your review. Our support team is always here to help you ✨
Good luck with your Store Credit and Rewards Program.
Chose this app for its flexibility in sending gift cards to recipients directly on a specific day. So far, everything is working well. Customer support has been excellent.
Hi Burley,
Thank you for the review. We're glad to hear that you're satisfied with the support received! In case you'd need help, we're always here to help! Cheers!
easy to use and a well thought out loyalty program. Its a little expencive if you want to remove their branding, but everything else is perfect!
Loved the concept!
Letting recipients get store credit for unwanted gifts will definitely make their life easier and stop me from having to deal with returns!
They just told me I can also upload my own greeting cards, joy!
Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).
great app easy to use - fingers crossed it does the trick!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
very easy to install
Thank you for this awesome review - your success is our success 🙏
Good luck with your Store Credit and Gift Cards Program!
Prompt feedback with detail support
Thank you for the review! We are delighted to know that you were able to get the required assistance.
Hit us up if you need help with anything else. :)
Eddie was a great help with both my questions and my colleagues this morning. Very appreciative of the service.
Thank you for your review! It's great to hear Eddie was able to help you out in a timely manner.
We're here if you need further assistance with anything else!
Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.
Hi there,
Thank you for this amazing feedback!
We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team.
Should you need help with anything, please do not hesitate to reach out. Cheers!
UPDATE: The team has helped me resolve any issues by making some changes. I will say they were very helpful once they were able to get back to me. When I see their customer service has improved significantly over time, I will revise and update my review. Thanks to the team for getting back to me in this critical week! I do appreciate your time and effort to help me get some issues resolved.
We needed this app to offer gift subscriptions through an integration with Recharge. At the beginning it seemed to work, however recently the experience with this app has made our gift buyers lose trust in our ability to fulfill their gift orders. There are some kind of issues going on, however the support, or even responses are very limited from the team. I understand personally when there is a huge setback with your company, all of your efforts are diverted to solving the problem. However, keeping quiet and not responding to messages from customers is a d i s a s t e r waiting to happen. Please reconsider hiring someone to at least answer incoming messages in a timely (less than 1 week response) manner.