Reviews (1,079)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy management of gift cards and loyalty cards, even on the basic plan. They commend the excellent customer service, quick responses, and helpful guidance. The app integrates well with Shopify and other platforms, and is recognized for its potential to boost sales. Merchants also value the straightforward rewards program and the ability to issue store credit. The app can handle large volumes, schedule gift card deliveries, and manage orders from different platforms in one place.

March 31, 2023

Thank you for responding quickly and for providing a friendly support! The issue we were facing was easily resolved.

CULTIVER - Australia
Australia
Over 4 years using the app
Rise.ai replied April 4, 2023

Thank you for taking the time and effort to leave a review. We work hard to deliver the best service possible! 🙏

December 19, 2022

Great! Customer service was awesome. Eddie would super quick and friendly. He was able to get my problem solved so fast

Ring Concierge
United States
Over 4 years using the app
Rise.ai replied December 21, 2022

Thank you for your awesome review! We are glad that Eddie was able to help you out in a timely manner.

We're here if you need further assistance on anything else! :)

December 23, 2022

Eddie was wonderful and answered my questions quickly, provided resources, and offered clear explanations. Simply wonderful.

TB12
United States
About 4 years using the app
Rise.ai replied December 27, 2022

Hi there,

Thank you for the terrific review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

November 6, 2020

So far so good! We've used gift cards for a while and are now rolling out loyalty. Helpful customer service too!

2POOD
United States
About 4 years using the app
Rise.ai replied November 8, 2020

Thank you very much for this 5-stars review 🙏

Enjoy your Gift Card and Loyalty Program, we're always here to help.

September 18, 2020

Very helpful customer service and nice app, working for the purpose I need it too. Happy to recommend

Le-fix.com
Denmark
About 4 years using the app
Rise.ai replied September 28, 2020

Thank you so much for this great review 😊

We all really appreciate it 🙌

Edited December 11, 2018

Quick to install, gave us exactly what we needed and great customer service guys who helped me with a few tweaks i wanted to make. Highly recommend!

Tilly & Jasper U.K
United Kingdom
About 4 years using the app
December 14, 2018

This app is really easy to set up, and very effective from a customer point of view. Plus the merchant is extremely responsive and helpful with questions, and customisation.

ekoWorx
Australia
About 4 years using the app
March 28, 2020

Overall the gift card feature is a better experience from a customer point of view, compared to the gift card product already included in Shopify. Hila, Roy and Ari have been very helpful to have the gift card product launched on our site, and they only take about a day to respond.

Garden Party Flowers
Canada
About 4 years using the app
Rise.ai replied March 29, 2020

Thank you so much for this great review. We're so happy you love it 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

October 3, 2019

Amazing app with incredible customer service. The solutions Rise provides are exactly what we were looking for. Thank you for the great product!

Ultimate Ears Custom
United States
Almost 4 years using the app
Rise.ai replied October 13, 2019

Thank you for this awesome review - your success is our success 🙏

Good luck with your Store Credit and Gift Cards Program!

June 3, 2020

Love the app and that it allows your customer to send gift cards as a gift straight to their recipient and even schedule a date to do so! I had an issue with the functionality initially but Hila was so quick to fix and the app is performing well in our store! Thank you Hila for your amazing and friendly support!

RAPH&REMY™
Singapore
Almost 4 years using the app
Rise.ai replied June 4, 2020

Thank you so much for this great review. We're so happy you love Rise.ai 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊