Gist | Gift Card Pro Tools
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The app works as advertised for the most part, but there's a serious issue every merchant should know about before installing.
In December, my store was hit with 10 fraudulent gift card orders totaling over $3,200. Shopify flagged all of them as fraudulent, I canceled every gift card, and none were ever redeemed.
Despite all of that, Gift Card Pro still charged me $85 in usage fees on those fraudulent, never-redeemed gift cards. When I reached out to support asking for a refund of the fees, they did not address the refund request at all. Instead, they told me a fraud protection setting wasn't enabled in my account and pointed me to their documentation. No refund, no credit, no acknowledgment that charging fees on confirmed fraud where the cards were never used isn't reasonable.
If you're a merchant considering this app, understand that:
- The 2.5% volume fee applies to every gift card sold, including fraudulent ones.
- Their fraud protection is opt-in and not enabled by default.
- If fraud slips through, you'll pay fees on top of your chargeback losses with no recourse.
Hello,
Thank you for getting in touch here.
Very sorry for the internal misunderstanding. We have issued the refund in full in this case.
Please get back to us here so we can ensure that it was received: support@gist-apps.com
Tim
Used this app for multiple years. Support team has been responsive to our needs (and dumb questions ). This review is way overdue but happy to say its been a positive experience.
Unfortunately, have struggled with Gift Card Pro. Customer service doesnt' respond. The system does not integrate well with Shopify so balances aren't recorded correclty making accounting very difficult. Sales datas are not accurate. Overall, do not recommend this app
Hello,
Thank you for your feedback here.
As noted previously, there is a bug in Shopify Reports that doesn't pull through gift cards generated by 3rd party apps (all apps) and account for them properly as liabilities. We've reached out to Shopify numerous times about this but have not heard back, so we have been in the process of building a reports system ourselves.
We're hoping to connect on a call with you to go over the specifics of what you are requiring here so that we can ensure a great solution for all merchants!
Please reach out to us here: support@gist-apps.com
Tim
Issue with load lag due to custom JS - resolved incredibly quickly
not working! we contact you over 3 times !!!!! no any replay
Hi there,
We just want to ensure that you are receiving our emails, as we've sent several over the last 2 days. We've just reached out via your contact form if you can get in touch with us directly at support@gist-apps.com
Great features and slick looking product page offering. Allows for a lot of customization from customers looking for a gift!
Very easy to use, great features and video options. Great for any store!
Lot of functionalities and options to create a smooth experience for customers buying a gift card.
Fabulous support, customization and customer experience -- 10 out of 10, would reccomend!
Unfortunately, we have to change our rating for the app. Everything worked as desired for quite some time. But suddenly, no more vouchers were arriving by email, neither for the recipient nor the sender.
We contacted support about this, but unfortunately the help we received was very disappointing. The whole thing dragged on for a whole week and we quickly realized that we weren't going to get any help here. Since lots of vouchers are always bought at Christmas, we quickly decided to switch apps.
All the best for the future!
From Germany
