Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 23% of ratings are 1 stars
February 11, 2022

great support and help with our issues. app works fine although some things could be better. 5* for the staff

28 days using the app
Webkul Software Pvt Ltd replied February 11, 2022

Thank You so much for your kind feedback. Much appreciated. Happy Selling :) - Team Webkul

June 17, 2022

We faced some logical problems when we downloaded the app but the customer support was amazing. They supported us immediately and helped us. 5 stars!!

21 days using the app
Webkul Software Pvt Ltd replied June 29, 2022

Seeing that you're having an amazing experience using the app & with support is the best thing we could ask for! Keep growing: ) - Team Webkul

April 5, 2019

Gift on Order is very easy to use and has helped us run numerous campaigns successfully. It's a simple set up, and if you don't know how to add the code, they'll do it for you. Just select a day and time via the online scheduling system. The support provided by the team has been great, when we had an issue, the team worked quickly to help us resolve the problem, some weren't even their technical issues. I highly recommend the app.

jane iredale Australia
14 days using the app
Edited March 3, 2022

An excellent app from which we have been getting lots of benefits. But needs to be improved a bit:
-needs to load faster in the cart so the free gift gets added in the checkout, takes 5 seconds to load, if customers click the checkout button right away it gets left off on the checkout page. -update the backend, images of the gift products are not showing.

Jay Lenos Garage Australia
11 months using the app
February 11, 2021

Does what is says on the tin, requested a small code alteration to suit our theme and it was done within 24h, no messing about and no issues, highly recommended!

Plaque Magic
United Kingdom
10 days using the app
Webkul Software Pvt Ltd replied February 3, 2022

Thank You for sharing your amazing experience. Much appreciated :) - Team Webkul

Edited October 18, 2017

Not easy set up .. took way too long for customer services to respond to slips, after accepting payment for the app. They were rude and didn't display clearly how app works, they were terribly rude and eventually found out the app doesn't do what we need it to. Disappointing definitely WOULD NOT RECOMMEND.

Hong Kong SAR
15 days using the app
May 29, 2017

There are no clear step by step instruction videos or pdf. It is impossible to get it set up and working. I did submit a support ticket and they did respond within 24 hours but I would have to send a dozen tickets to maybe get it to work. Until they make some clear detailed installation instructions I would NOT recommend installing this app. I have already spent 1 day and since only a 3 day trial and I would spend 3 more trying to figure it out I will be uninstalling this app.

United States
2 days using the app
June 28, 2017

Awful customer service. I have sent multiple tickets requesting help with no luck. They claim to have the best customer service when in actual fact it is non-existent. I feel they make you get the app, make you wait 3 days until you are charge and then make some cash and leave you hanging.

The instructions are extremely vague and unclear. What seems to be a great demo is a sloppy app. Fix up, work on customer service and maybe I would reconsider this app.

1/5 is generous. I'd give negative five if I could.

So Grammy
United Kingdom
About 21 hours using the app
December 2, 2019

I feel harassed by their incessant emailing when I've already responded to the first ticket that I have already uninstalled the app!! But NO ONE responds to acknowledge that fact and continues to email me to see if I needed helped or have any questions about the app. I don't know HOW TO GET THEM TO STOP INVADING MY INBOX.

United States
About 4 hours using the app
Webkul Software Pvt Ltd replied December 20, 2019

Hi, Thank you for the review.
Apologies, if you felt harassed with the normal followup email sent from our end.
We have a process to followup the clients just to know the reason for the app uninstall, so that we can assist them and let their store running.
We have opted you out from the email list and you wont receive any email from our end.

July 23, 2018

App creates PRODUCTS automatically and they do not warn in App Documentation. It is not easy to use.

San Saru
About 3 hours using the app