Reviews (100)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its variety of gift wrap options and customization features, which have been reported to boost sales. It's praised for its ease of use, compatibility with different themes, and the ability to add custom notes. Many highlight its affordability and value for money, with some noting an increase in revenue after installation. The customer service team is frequently commended for their quick and helpful responses, and the developers are known for their receptiveness to feedback and swift implementation of changes. Merchants also note that the app doesn't impact store performance, ensuring a smooth shopping experience.
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This app is AWESOME. It did exactly what I needed to do with gift wrapping, ie) Putting a gift wrapping option with custom note on the product page.
It's easy to use and the tech support is amazing. Soner was the developer that helped me with changes and issues. He worked so quickly and efficiently to get what needed to be done.
Keep up the great work!
Great app and support team is on top of it! They got back to us quickly and provided a solution to our problem
I use this app for my toy store, it's very easy to use. I recommand this app for gift wraping option.
Awesome app!
I needed a little help upon install and their team made it work perfectly within minutes. Couldn't be more pleased, was able to add a customizable greeting card option on our site makerskit.com letting us extend our holiday sales, keeping customer happy and increasing sales!
This app is exactly what I needed and so easy to set up. I needed some help with a small issue to tailor it to my site and Soner was so helpful and quick in responding. It’s perfect for my needs. Highly recommended!
Awful app but even worse when it comes to support. Charged three times for October 2020 subscription ($22.97), deleted the app because it didn't work properly and the developer is refusing any refunds. I can afford it but it is still stealing my money. Install at your own risk. As a backup to my complaint here is a copy of the email from Shopify Support confirming all the charges, this app producer's refusal to allow a refund for the THREE subscriptions and his harassing manner..... Katie B (Shopify) Nov 3, 2020, 7:02 EST Hey Rodney,
Katie here from Shopify support, just following up in regards to your ticket; refund request. Thank you for your patience while I get this sorted for you and I hope you're having a good day!
I talked with the developer and they have declined the request for a refund, I had even put this forward to our partner support team and there isn't anything that can be done on the basis that the developer declined the refund which makes it so the system can not allow me to push one through for you. I know this isn't what you were hoping for and I understand how long this whole process has taken for you and for that I truly do empathize.
I took a look over the emails you sent me and I can agree that things weren't the most professional on the developers end for sure. Because of this I have escalated this to our Partner support team where they are going to file a complaint with the app developer on your behalf.
I apologize that there isn't anything further that can be done and I really do appreciate you giving me the time and a chance to try to get this sorted for you. With all being said and done I do hope you have a great day.
Cheers, Katie Shopify Support Advisor
Hi Carol & Company,
Thank you for the review. We have no idea what kind of !REASON! you have but you are not telling the truths and you know that. You are asking for a refund for something you didn't pay. As you can see in your invoice. We are totally ok to arrange a refund 2 times more if you can prove it($22.97) with your invoice.
Here is The answer from Shopify support. "not sure where the $22.97 amount is coming from"
https://www.screencast.com/t/zV94ytA0
You say "NO support" but as you can see here we answered you in 9 minutes with 2 options. We can help or refund.
You can see it here:
https://www.screencast.com/t/wiT1wsNL
You didn't answer and the next day with a polite note you uninstall the app and left the review.
here is your "polite" response:
https://www.screencast.com/t/Ft5e7YPhM
And you say that we charged you 3 times, you know also this is not true. You charged only once and you can see it in your invoice:
So nothing like you said.
Please let me know if you have any further questions.
Have a good one.
I just purchased this app and ran into a little issue. Soner was quick to respond and got everything working great. Thank you! Like the customization options. ETA: After using the app for a while, I just want to update to let others know you can use it for so much more than a gift wrap app. We launched an item as a pre-order that we knew would not ship in time to arrive by 12/25. What we offered instead was a free gift card that we would send so they would have something to put under the tree. This app worked perfectly to add the checkbox so some people could let us know they wanted the card and others could opt out.
This is a pretty cool app. The customer support is excellent, Soner adjusted it exactly to my needs and it works as intended. Exactly what I was looking for. If you're looking for a gift wrap app this is definitely an app that I would recommend. Well done!
Simple and very good non-intrusive exactly what we needed. Installed without any problem. Very easy to use and GREAT Tech support with complimentary customization. Great app!
FAQs are jibberish, not easy to use, have been using a plan but seems to add little value, now looking for a better option - free option seems best as paid adds little. Sonar is just rude
Thank you for your time and review.