Give & Grow Donations , 73 reviews
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relatively easy to install and the team was able to place this on my page relatively quickly. Wish there were more options to adjust the look of the banner ie, make the sizing smaller or center it on the page
Faced some issues with adding the code to include donation option for my customer and Melissa was extremely helpful and efficient. On a Sunday nevertheless. Amazing app and services!
Most of our customers round up their change to donate. But the reporting is claiming no one has donated. There's no available information online on how to fix this. Unfortunately I have had to disable it until we can hopefully find a fix.
Hi - unfortunately you did not complete the setup process, and that eventually caused the pending donations to be cancelled.
As part of the Give & Grow setup process, we ask for you to enter a store credit card that the donations can be charged to once they hit a preset threshold, such as $25. Until we have that, we are tallying donations based on your Shopify activity but don't have any funds to pay the charity.
After multiple attempts to contact you about the missing info (virtually daily emails during the month you had the app installed), and after a grace period, our system closed out all the pending donations. That is why you don't see any now. Those messages were titled "Urgent: Give & Grow donations" and read, in part: "… in order to process those donations, we need you to add a payment method (link). If you don't add a payment method by (date), we will be forced to cancel your donations and reset your Impact Calculator."
When you contacted our support team on August 12, our agent asked if you wanted to reactivate, but as of this writing, you haven't replied. Please reply to that ticket if you want to start up again, or hop on chat with our support team.
This app will not properly install in my Shopify store. It says "we are sorry but something went wrong."
Recently installed this app and it was easy. The parts I did not understand I emailed help@pledgeling.org and Melissa emailed me and was able to help me. She was amazing!
great app, allows you to contribute a portion of funds to charity. They have a lot ' of charities already set up, so it is easy to use. also comes with a "total contributed" widget to display on site. I uninstalled because we are not going to contribute to charity as a part of purchase anymore.
I love how easy this app is to use. I can turn impact campaigns on and off as I see fit. I look forward to adding other app features and using this app.
Whatever you do, DO NOT INSTALL THIS APP. When I tried to get proof of payments they couldn't produce proof for most of the payments they had processed! Only when I put pressure, they suddenly made one of the payments for me. I had to escalate to Shopify to get further information about the payments. The company charges you a transaction fee, over and above credit card fees, and then another $5 fee for every payment they make. US companies are paid with checks. I see there are many 5* reviews, I have to wonder if these stores have ever followed up requesting proof of payment.
As the merchant knows, we DID provide him with receipts and cancelled checks showing that we delivered the funds to his two charitable organizations. We provided the first check image on July 8, which was within 36 hours of his contacting our support desk, and we sent the receipt for the donation to a Canadian charity he was supporting immediately after we made it on July 10. Both of those were well before he contacted Shopify on July 20. Subsequently we provided the check image for the July 2020 check the day after it cleared our bank. We also sent him information tracking his transactions though to every charitable payout – this information is always available to the charity via our “Impact Hub” portal.
Pledgeling Foundation processes over $1m in charitable donations per month and, as required by the IRS, is audited annually, by a large US CPA firm. Their tests include verifying that net donations are distributed to the charities designated by the donors. We pay US nonprofits directly and follow up if there are ANY issues with the payout. We’re sorry this merchant was not happy with the product, since we do try to make giving easy for anyone on the Shopify platform.
BEAWARE. Okay After using 5 days App is not free, They are taking 11%-/12% of the money under external fees. Let's say you got %2.9 credit card processing fee which is not that much for visa and MasterCard. Calling app free but taking 6-7% of donation money is unethical.
2 messages to support have gone answered.The first regarding a multi currency site where I was probing to ensure that I don’t get things wrong,the 2nd regarding the World Food Program.The only app I have ever encountered in Shopify’s ecosystem that will ignore messages !