People-centered customer service platform for eCommerce brands

$150/month. 14-day free trial. External charges may apply.

App highlights

  • Speed tested: no impact to your online store


4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 77% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars

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1 review

Groove Life

Location United States
Time spent using app 22 days

We love where this is headed! There could be more actions included (like cancel, duplicate, partial refund). The only functionality at this point is refund, and it's only for a full refund. It would be helpful to provide partial refunds, too. The recently added discount code function would be a huge win for us but there is a current bug adding an additional space to the code that makes the code impossible for our customers to use. Additionally, order notes was recently made visible. For us, this is not an advancement as those notes print on the order's packing slip. We utilize the order and customer timelines, and having those available within Gladly would be far more beneficial. We're confident this will eventually be included :)

Developer reply

September 24, 2021

Hi there! Thank you for this feedback, we appreciate you taking the time to share it with us. Quick tip - when copying/pasting a discount code, make sure to check for extra spaces at the beginning and end of the code. We see this happening from time to time, and we'll definitely look into how we can make this more error-proof and user friendly. We'd love to connect with you to discuss some of the other items you mentioned in more detail. If you're up for spending a little time with us, please reach out to you CSM or Gladly Support and we will coordinate a meeting. Thanks for helping to make Gladly better!