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App is not working. Tried creating a first competition with Instagram, Facebook and link entries. Says Facebook URL isn't valid, so I tried fixing it and that didn't work. Ended up removing the Facebook entries. Then saved my work and tried to publish and nothing happens. Just loads and then crashes.
Also, setup isn't the clearest. Asks you to continue with Google or Apple, when you do, says you don't have an account and asks you to create an account. Would be easier to have create account page on the first setup screen...
Thanks for the feedback, we've reached out directly via support to solve these issues with you - let us know if you were able to get them fixed! This certainly doesn't sound like the quality we pride our setup experience on.
If you are planning on running competitions on your website or giveaways, this app will make it all a breeze. Easy to navigate, set up campaigns and monitor attendance. We had huge success with it! Thank you
Lately, I have noticed on every competition I’ve tested out or have by trying to enter via your email, it says "login to your existing account (email address) has already been used to log in to Gleam. Please Login to your linked account: Facebook", and it causes quite the confusion, people are thinking someone has logged in with their info somewhere else and now it's some type of spam trying to acquire their Facebook login info. The app has a great overall potential, but having asked for opinions, I have been told if you are a customer who is trying to sign up for the competition and this is seen, that is a huge red flag and they are thinking that someone has figured out their password and logged in somewhere else, or at least that is the senses from those I’ve asked. I brought this to Gleam's attention only to find out it's one of their common issues, and their response is simply, "If you don't like how we handle this, you're welcome to find another app." This shows me they just really don't care... Talk about crappy customer service. All I'm asking is to find a better way to reduce confusion for a better understanding of what's happening. If you have all these people bringing up the same issue enough you have to put a clarification on your FAQ page, then that is probably an indication that you should find a way to improve the issue. But, hey, I'm just a customer... Who am I to dare have a concern about the product? I've never dealt with a developer that comes off acting like they could care less about your issues, like this. Decent app with some issues that could be worked on if they cared, but horrible customer service that shows they just don't care what you think as a customer.
We do this for security purposes to protect the entrants, since they can enter many different Gleam campaigns from different businesses.
Otherwise we risk allowing someone to login with Name + Email and having control over your social accounts.
Sure, it causes some friction but persisting login across all campaigns ends up increasing overall conversion rates for all customers.
Changing a mechanic this this wouldn't be trivial and we don't see any adverse impacts on conversion rates from doing so.
Sorry for the poor experience, I do believe we've attempted to resolve concerns over email quite a few times :)
Unfortunately this app just requires plan upgrade after plan upgrade in order to get any real use from it. The final straw for me was not being able to use competition hashtag entries unless I upgraded to an almost $400USD / month plan!
Until you upgrade to the next plans from the last plans (all payable immediately) you won't really know easily, what you are in for.
Sorry to hear about your problems, you can import from #hashtags on our Business plan which is $149 per month - this is highlighted on our Pricing page: https://gleam.io/pricing
We do have a refund policy that is happy to refund any purchases if the plan doesn't suit your campaign before you launch, I can see someone has done this for you :)
I had been persisting with trying to use this app on the free plan but after much consideration ended up going to the Pro plan. $49USD a month seemed manageable. I then got notification that they had authorised a $5000 a month spending limit on the app on my shopify. What the HELL? There is no way I would authorise that much spending limit on the app. This feels super scammy - i've since requested account deletion and taken other steps to ensure I am not charged that much but what kind of app needs that level of account charges authorised?? The plans are super confusing and it costs way too much for any kind of useful app features. EDIT: Developers came back to me very quickly to refund the $49 charge and cancel our account. Something to do with their set up/billing system?
Unfortunately, our billing is pretty complicated (four products and "credits") so we weren't able to use the normal Shopify subscription model. We needed to have that $5000 charge limit so we're able to charge based on usage or any possible plan purchase. Having it set up like that means we're able to charge your Shopify site like a credit card (so it works just like our normal billing).
I got your request to close your account and I've also refunded that $49 charge we made.
Wasted $39 to try the app for 8 minutes to realize it wasn't going to work. Once you start building a contest you realize there are several paid upgrades you need to do almost anything. Purchased one upgrade, realized I needed two more, thought this app was a good free choice and then found it would cost over $150 a month to do what I need. Disappointed I just wasted $39
Our refund policy covers cases like this, if you've upgraded but decide the app isn't for you before launching your campaign just submit a support ticket and we'll refund no questions asked!
This app is a complete SCAM!!!! I signed up for the pro version which is a subscription charge of $49/mo. Then I get a bill for almost $200 USD for a month and it says on the bill "Up to $5000/mo of usage charges". I have NO idea how to set the maximum spend limit. I DO NOT want to be spending this much on this app. AVOID AT ALL COSTS.
Sorry about the confusion here! I can see you signed up for our Yearly Hobby plan ($120/year) and then moved to the monthly Pro plan ($49/month).
The Pro plan was pro-rated for $10 (1/12 of the Hobby plan). We've built our plans that way so you can have a yearly plan and then easily upgrade to a higher plan for a month or two (using some of what you've already paid) then switch back to the yearly one.
I've refunded that yearly Hobby plan so you've only paid for monthly Pro plan now.
Works great for competitions and giveaways. We mostly use Gleam to celebrate landmarks and spread the word on new products. It's an effective, fun way to engage with our audience and help build a following.
Have nothing but great things to say about using this app as it has helped me really focus on building my email database and reaching out to new customers!
We're really impressed with Gleam. It's easy to set up and there are lot of ways to configure competitions and the way they integrate with different platforms. We've had a great response to the competitions we've run, and the vast majority of users seem to be able to use the interface without running into problems understanding what to do. If we had feature requests they would be greater ability to match appearance of the widget to match our site, ability to send entry confirmation emails via Mailchimp (so that they could be configured to match our other emails), and ability to add custom fields when entrants are added into Mailchimp (rather than just the name and email as it present). But overall, a great app.
