Colorado Coyote Rollers
I'm extremely frustrated with this app. I've gotten support but it really hasn't helped me much. I really wish I hadn't paid good money for it.
Support was extremely helpful. They responded everyday to our emails. And they even went above and beyond it helping to configure our gallery plan.
Overall great app. Gives your company the chance to make something go viral. Definitely recommend!
Thanks for your review, we're glad we could help!
Postal Worker Tees
I like the app, it works, but I get discouraged sometimes that some of the better options aren't available unless I pay more money.. Overall a decent app, but pricey.
Lots of options, great communication. Listening to their customers and constantly improving. Creative way to get people's interest.
Unfortunately, this APP doesn't support other languages than English.
Well, they say it supports 25 languages (French included) but in reality... Many of translations are missing (so phrases remain in English), are weird and not natural, or are made with Google translator which is even worse I think.
And if you would like to change all these texts by yourself, you have to pay 100$/month more for a plan that includes this option.
Too bad because app seems to be good (but I'm not sure because I couldn't even run any contest because of this language issue).
Thanks for your feedback, we've since overhauled our translation process to ensure higher quality and faster turnaround time for highlighted issues like this.
Sorry for the poor experience there!
Ninja Brand Inc
Lately, I have noticed on every competition I’ve tested out or have by trying to enter via your email, it says "login to your existing account (email address) has already been used to log in to Gleam. Please Login to your linked account: Facebook", and it causes quite the confusion, people are thinking someone has logged in with their info somewhere else and now it's some type of spam trying to acquire their Facebook login info. The app has a great overall potential, but having asked for opinions, I have been told if you are a customer who is trying to sign up for the competition and this is seen, that is a huge red flag and they are thinking that someone has figured out their password and logged in somewhere else, or at least that is the senses from those I’ve asked. I brought this to Gleam's attention only to find out it's one of their common issues, and their response is simply, "If you don't like how we handle this, you're welcome to find another app." This shows me they just really don't care... Talk about crappy customer service. All I'm asking is to find a better way to reduce confusion for a better understanding of what's happening. If you have all these people bringing up the same issue enough you have to put a clarification on your FAQ page, then that is probably an indication that you should find a way to improve the issue. But, hey, I'm just a customer... Who am I to dare have a concern about the product? I've never dealt with a developer that comes off acting like they could care less about your issues, like this. Decent app with some issues that could be worked on if they cared, but horrible customer service that shows they just don't care what you think as a customer.
We do this for security purposes to protect the entrants, since they can enter many different Gleam campaigns from different businesses.
Otherwise we risk allowing someone to login with Name + Email and having control over your social accounts.
Sure, it causes some friction but persisting login across all campaigns ends up increasing overall conversion rates for all customers.
Changing a mechanic this this wouldn't be trivial and we don't see any adverse impacts on conversion rates from doing so.
Sorry for the poor experience, I do believe we've attempted to resolve concerns over email quite a few times :)
Gleam app is love...gleam app is life. It's just...good.
Geeky apparel store:
Works really well. We've made several competitions for our store and seen increased engagement.
This price point is interesting. Will see how things go!
This app is great for running competitions, wouldn't use another app.