Nabu for Google Shopping Feed

Lately I have an error, I sync the products from nabu to my merchant and after a few days the products that were imported are deleted from my merchant. I contacted the support about this error and they told me they will investigate, one week and I do not have any response from them and is very frustrating. I have been using this app for a few months now but this issue is making me to delete this app, cause it doesn't help at all that I have to sync the products everyday back to my merchant

Update review: The team checked and indetified the issue, after that they solved it. Right now everything is running perfect, so I changed my initial review to 5 stars

Priya helped me so much to get my store to show on Google. I am waiting for my campaign to show but she really helped to make sure my products were visible. I greatly appreciate the help that Nabu has provided for me.

I’ve never seen an app this problematic in my life.

1- It doesn’t sync the Product Type fields correctly.

2- Customer support always says “we’ve escalated it, you’ll be notified by email,” but no email ever comes and the issue is never resolved.

3- You're not sending the first image of the product, you're sending the first image of the first variant. If the variant has no image, then you allow sending one of the first few product images (1st, 2nd, or 3rd). There's a big difference between a listing image and a variant image, and I already explained this during the video call. I'm still waiting for a proper answer.

4- I even recorded and sent a Loom video to explain everything clearly, but the issue remains the same. It feels like they pretend to listen, but nothing changes.

5- Most tickets never get a response, except maybe 1 or 2.

6- Product titles in Merchant Center were automatically appended with Variant Option Names and Values, causing character limits to be exceeded. I had to manually fix this using Excel import/export. Trying to explain anything to support is incredibly difficult — it feels like they go out of their way not to understand you.

In short: If you're a small or new store, maybe it’s fine. But if you manage products with 40–80 variants each, avoid this app. You’ll regret it.