Reviews (28)
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Really great app. Super efficient install and really helpful support. Thoroughly recommend this app.
Mami Wata - UK DEVELOPMENT,
We are always happy to hear how our customer support team is helping out! Our sincere thanks go to you for taking the time and effort to share your experiences with GTM app!
Best Regards.
GTM.
So glad we have this. It was really simple to set up, the support and communication has been great. Now we can manage all of our tracking in one place with easy. Thank you!
Hi, Mish.
Your satisfaction is our number one priority, and we're delighted to know that you found setting up our app easy and simple for your business! We are happy to help you achieve the results you were expecting by tracking all your data. Our team is here for any guidance you might need, so don't hesitate to get in touch - it would be a pleasure assisting you.
Best regards,
GTM.
Great APP! I managed to get rid of the duplicate conversions in adwords and facebook ads. Rob was very fast!
This app stopped reporting the value of the conversions to Google Analytics a few weeks ago. Developer has told us that they would correct it after asking twice to get it fixed. Will be removing app and finding a different approach.
I can echo the other positive reviews. I have had superb customer service from a few of the Apps we using. This is by far one of the best, attentive providers here.
Hi WELdental
Thanks for taking the time to leave us your feedback.
We are sorry we couldn't resolve this issue for you. There are a few combinations of config and checkouts that cause problems, but sadly we couldn't get to the bottom of this one.
We hope you've found a solution to the problem, but we'd love to have you back if you haven't and will do our best to find a solution.
Best regards.
GTM.
Installed app 11/14. New google tags were installed within a few days of installing app. Google ads started throwing an error the following day: "Make sure you don't miss any conversions by fixing your global site tag issues. Recommended because your global site tag setup may be incorrect or incomplete" I have emailed the devs 3 times, 11/19, 11/23 and 11/29 and have not received a response, let alone a fix. Nothing in junk mail folder either. Not just poor customer service, completely non-existent customer service. Now we have to hire somebody to go in and clean up the code they left behind.
Hi GotItHere.com
Our most sincere apologies for not being able to respond to your queries on time as we lost one of the support teams at very short notice, we have a fully functioning support team now and can respond to and deal with all support requests.
Please, let us know if we can assist you with anything else. We will be glad to help you.
Best regards.
GTM.
We tried to install Google Tag Manager App, and after 6 frustrating days we had to uninstall the app to go for an alternative solution. Customer support was poor: hardly responsive, inefficient.
Hi, Oktaaf.
We are sorry to hear your experience using GTM app for Shopify has not been the best, and we could not assist you with the support you needed at the right time.
We appreciate your feedback since it helped us to keep working and improving our app and the support we offer.
If you are happy to reinstall our app we can offer you an extended trial period of 30 days for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have.
Please let us know if you are interested or if you have any questions we can help you with.
Looking forward to hearing from you.
GTM.
App still not working at all, after several times support trying to fix it. Not recommend to install.
Hi Certifi Cure.
We're really sorry that it took longer than you would have liked to resolve your issue. This problem is now fixed. We would love to offer our sincere apologies, by giving you an extended trial period of 30 days, for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have.
Feel free to reinstall the GTM app and let us know once it's done, so we can assist you with every need you might have.
Please, contact us if there is anything else we can help you with.
Thank you .
GTM.
I want to make sure you cancel my free trial. As product tester prespective this is a difficult app.
We are sorry that you had problems with our app, we noticed that you installed the app on May 14, 2022 and uninstalled it the same day, although you had the 7-days free trial option which could have given you an appropriate amount of time to test the functionality. We will be very happy to help you with the configuration and provide the support you require to fully test the app and then make the decision whether you want to use it or not.
You successfully cancelled your free trial.