The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This app stopped reporting the value of the conversions to Google Analytics a few weeks ago. Developer has told us that they would correct it after asking twice to get it fixed. Will be removing app and finding a different approach.
I can echo the other positive reviews. I have had superb customer service from a few of the Apps we using. This is by far one of the best, attentive providers here.
Thanks for the review, sorry we couldn't resolve this issue for you, there are a few combinations of config and checkouts that cause issues but sadly we couldn't get to the bottom of this one, I hope you've found a solution to the problem but we'd love to have you back if you haven't and will do our best to find a solution.