The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
My issue was fixed, but it takes a long time to get products shipped. This is very concerning and looks bad on my business.
Hearty Foods Market
I have been using this app for 2 months now and it has been overall pretty good, however there have been some minor issues that have been unresolved after countless efforts of contact via chat, email and phone. After editing pricing in Shopify the prices revert back to those on the GDS app. I have spent countless hours editing, only to see the prices revert back. This has been going on since early June and I have contacted GDS several times, only to receive the same feedback..."it will be escalated to our tech team and they will email you in 48-72 hours". Result: NO feedback. NO Resolution. I am also currently down because I cannot access my Import list as I am receiving a "Server Error" message. And when informing an agent, again it was escalated to the tech team, and again 48-72 hours with NO feedback or resolution. Just recently I scheduled a phone call and was not called?! I don't know how to resolve my issues. I am at a pause with my business. I booked another phone call. Hopefully I get called so I am able to speak with someone and hopefully get some feedback and a resolution.
We were thrilled to have had this situation sorted over our recent phone call on the 6th of August. Since we haven't heard back from you we trust everything is in order. Should anything come up please know we'll be here for you. Stay safe and take care.