Help Scout , 23 reviews

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
    20
  • 0% of ratings are 4 stars
  • 4% of ratings are 3 stars
    1
  • 9% of ratings are 2 stars
    2
  • 0% of ratings are 1 stars
Edited March 10, 2018

I don't often write reviews but was surprised to see that Help Scout didn't have any on Shopify, so I'm going to "pay it forward" a bit. If you're looking for an alternative to ZenDesk, seriously consider this product. I did trials of both ZenDesk and Help Scout and decided to go with Help Scout. It was competitively priced, integrated well with Shopify and by the looks of it, they are actively investing in the platform, so looking forward to new features as they are launched - most notably, Beacon 2.0, which will integrate Help Scout Docs and Chat. That will help us provide a richer 'real time' customer support experience (and not require us to be in front of the computer 24x7!).

Rughook
United States
14 days using the app
March 5, 2024

Underground Printing
United States
About 5 years using the app
March 5, 2024

The Office Oasis
United States
About 4 years using the app
1 3
1 3