Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 24, 2020

I liked the layout and way it was working with one major problem, the search would only search through the title and not any of the body content of the "articles." This was a deal breaker for me. I emailed support and Robert quickly responded and said he would look at developing it into the app over the weekend. Monday morning I got an email saying it was live. Went back and forth a couple more emails throughout Monday as I was setting up. I made a few more recommendations and Robert indicated interest in developing them.

Rubio Monocoat USA
United States
3 months using the app
January 19, 2021

Excellent and fast ! Thank's Robert for all you help :) Robert installed the module on my website, fast email answer (4 minutes) and always the smile

Dealer de Coque
France
3 months using the app
June 21, 2019

I've tried a few other FAQ/Help Center apps, and I just wasn't satisfied. HelpHQ is a fantastic app! The user interface is so easy to use and set up. The FAQ page on my store looks professional and easy for customers to find information. Robert was extremely helpful and patient. He was also receptive to feedback. The only thing I don't like is I have to contact them to uninstall or install the app instead of a one-click uninstall option. Overall, great app and fantastic customer service.

Clozet Queenz
United States
3 months using the app
March 13, 2021

Great app. Simplifies and speeds up some of the processes
Robert, thank you very much. Fast and high quality work.

rezzaswr
Kazakhstan
About 1 month using the app
May 23, 2019

I was looking for an app with this functionality for a while and am so happy I found HelpHQ. The support was amazing, the developer helped me customise it for my specific needs, was friendly and quick to respond. Thank you!

Hello Sweetheart Subscriptions
New Zealand
20 days using the app
January 27, 2020

Great app, beautiful UI, works great and looks great. Still in the trial, but definitely satisfied with the app. I didn't even need the help of the installation team because it's very easy if you know how liquid and templates in general work in Shopify. You can do all for yourself. Thanks!

Sheltercase
United States
18 days using the app
Edited October 12, 2020

The app is amazing, totally recommend this, it allows customers to search your help centre with ease. Look no further, support is EXCELLENT.

Lizosoft
United Kingdom
7 days using the app
June 4, 2020

Just the job. We needed to reduce the number of phone calls by providing self-help and general information to browsers & customers. This is so much better than dull old FAQs. we love it, Easy to set up and use. Highly recommended by Chefswarehouse.co.uk

ChefsWarehouse | UK Professional Catering Equipment & Supplies
United Kingdom
5 days using the app
October 3, 2019

I've used many different Knowledge Bases/Help Centers over the years—and nothing has been as easy and as professional looking as this. Customer service is amazing, too. Well worth the price. Recommended to anyone and everyone looking for a help center.

Recovr Care
United States
About 9 hours using the app
January 15, 2021

So easy to use; immediately gives a professional and clean feel to your Contact page, legitimately helps customers, and to top it all off, Robert's response time is insanely quick and he's so helpful. Super-recommended.

Nominal
United States
About 4 hours using the app