HidePay: Hide Payment Methods , 228 reviews

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
    216
  • 1% of ratings are 4 stars
    3
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
    4
  • 2% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage payment methods effectively, with features like hiding specific payment options and sorting their order. It's praised for its user-friendly interface, seamless integration with Shopify, and affordability. The customer support, particularly individuals like Fabio and Andrea, is often commended for their responsiveness and expertise. Merchants note that it has saved them time, money, and improved customer satisfaction.

March 27, 2024

Broke my checkout and lost money due to it. Support was helpful to fix it in the beginning, but stopped responding for a week now.

I had to pause all rules and there still is no fix to this date.

Zentana
Netherlands
8 months using the app
Nextools replied March 29, 2024

We are really sorry if something went wrong with HidePay. I just sent you an email to provide you support in getting HidePay working 😊

February 19, 2024

app, it says free but they want to charge, and also says 7 day free trial, but constantly taking me to payment processor

Cro Nakit
Croatia
About 7 hours using the app
Nextools replied February 21, 2024

Hi, Andrea here from Nextools Dev Team. I’m sorry you had a bad experience with HidePay, but we are always available to provide support and solutions. So please keep in touch with us and we will be glad to help you.

November 4, 2023

No advertised free plan is available and the app doesn't seem to work.

VeloBird
Germany
6 minutes using the app
Nextools replied November 6, 2023

Hi, we are sorry you had a bad experience using our app. We offer the free plan for development stores only as specified on our app listing page. We also offer 7 days free trial, so you could have used the app more to get it working or contact support to get help, but you had it only for 4 minutes. We would be more than pleased to get you back onboard and to help you get it working.

Edited May 26, 2023

Die App funktioniert leider nicht.

Kunden ohne Tag können verstecke Zahlungsmethoden sehen.
Die einzige Funktion dieser App funktioniert nicht.

Dschinni Shisha
Germany
16 days using the app
Nextools replied May 16, 2023

--- UPDATE 05/27/2023 ---
We're sorry to hear that. We've looked into it and as discussed in chat it appears you're using a different checkout that isn't based on Shopify's native checkout, making it impossible for our app to function properly. You'll need to contact the developers of the app you're using to explore payment customization options. If you decide to use Shopify's native checkout, our app should work without any issues.

--- FIRST ANSWER TO 5* REVIEW ---
Thank you for your kind words and for acknowledging our outstanding support and app performance 😊

March 21, 2024

Magma
Hungary
4 minutes using the app
Nextools replied March 23, 2024

We are really sorry if something went wrong during the configuration of the app. We sincerely invite you to contact us to provide you support in getting HidePay working 😊

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