Reviews (284)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to tailor payment methods to specific products, carts, and customer profiles, enhancing checkout experiences and customer satisfaction. It effectively addresses Shopify's payment method limitations, offering features like price hiding and minimum order requirements. The app is noted for its user-friendly interface, easy Shopify integration, and a supportive, responsive team that efficiently resolves issues.

July 28, 2024

I have installed hide pay requested for support, couldn't reach anyone. then i decided to uninstall it. we configured ourselves however, didn;t find any change in our checkout page. if possible please get back to us

MyPicPax
United Arab Emirates
6 days using the app
Nextools replied July 29, 2024

Hi, so sorry to hear that, unfortunately we did not receive any email or contact request. Could you reach us at support@nextools.tech. We will also try to contact you by email. I hope you will give HidePay a sceond chance. Best ❤️

February 4, 2024

Could not get it to work correctly. It made all payment methods hidden. Had to uninstall.

GoKarts USA®
United States
About 19 hours using the app
Nextools replied February 5, 2024

Dear merchant, we are sorry you had not a great experience with HidePay and that you were not able to correctly configure the app. You should have contacted our top notch customer support to help you in solving your issues. We really hope and invite you to give HidePay another chance and we invite you to contact our customer support through the in app chat widget, we are at your disposal 😊

December 13, 2023

Direkt geld wollen ohne es Testen zu können und einen Kostenlosen Plan gibt es auch nicht also ACHTUNG!!!! ACHTUNG!!!! ACHTUNG!!!!

Genkidama.de - Anime Onlin Shop
Germany
3 minutes using the app
Nextools replied December 14, 2023

Wir bedauern, dass Sie mit unserem Service unzufrieden sind. Wir bieten eine 7-tägige kostenlose Testversion sowie einen kostenlosen Plan für Entwicklungs- und Partner-Shops an. Wir hoffen aufrichtig, dass Sie Ihre Meinung ändern und würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.

We apologize for your dissatisfaction with our service. We offer a 7-day free trial and a free plan for development and partner stores. We sincerely hope you reconsider and would be pleased to welcome you back.

October 29, 2023

We have uninstalled the app in the shopify 'apps & channel' but unable to successfully do the same.

Kindly share the detailed steps or contact us back for the support.

The Bombay Skin Clinic
India
About 1 month using the app
Nextools replied October 30, 2023

Hi, we are really sorry if you had a bad experience using our app and we would provide you assistance in solving any kind of problems you encountered. We already sent you an email and we wait for you. Please let us know how can we help you to overcome this issue.

May 10, 2023

Who can i contact for support? Hiding custom payments by country does not seem to be working for us...

Invity
Singapore
28 days using the app
Nextools replied May 11, 2023

Hello! We apologize for any issues you're experiencing while configuring HidePay. We've sent you an email to assist you, and you can also get support through the in-app chat. Please let us know how we can help you 😊