Hotjar Install

Was working initially then stopped shortly after HotJar site issue last month. Multiple attempts to reconnect not successful.

Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.

Didn't find it useful. It is not capturing all my visitors. Only very few of the visits are captured.

It says my account is on a free plan after the 7-day trial however you guys are still charging me $1 and I can't cancel my subscription. PLEASE CANCEL

First records stopped before the free period. Second, 89€ per month for this is not a price, it's a joke. Third, even after uninstalling the app some js are still loaded in Shopify.

We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing apps@dualsided.com that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.

This app is only showing our technical teams previews of our store, or 3rd parties technical support. Not one recording of a customers' visit.

One of the worst apps on Shopify. Very complicated to use and slow to get page video results. They send you an email of the video which I find to be unnecessary when customers should be able to view the videos on the app. They have a monthly small fee which I didn't mind. But once connected to their website it says something completely different like you're using the free plan even though you're ...

the app only worked for 1 day and it stopped working. only saw about 5 videos. no recordings after that.

o app nao esta funcionado na minha loja abri uma pagina em braco sem informação ou coteudo ***************