Hotjar Install , 84 reviews

Overall rating
Counts per rating level
  • 74% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 17% of ratings are 1 stars
September 9, 2023

Does not work, contacted the support, and nothing.
Already installed the app 2 times, and everytime you open it, it says Error 400 Oauth error invalid_request: The redirect_uri is missing

Versa Treasures
1 day using the app
Dualsided replied September 25, 2023

Hi, we replied to your request on Sep 8 within 48 hours. This issue was resolved. Please let us know if there are any other issues accessing the application.

September 24, 2023

Very bad, your application has added a line of code that causes several home pages to open each time my website is loaded. This experience is very annoying for my visitors and detracts from the quality of my site.

Petit Crayon
13 minutes using the app
Dualsided replied September 25, 2023

Hi, our application only adds the Hotjar script via Shopify Script Tags. Any page modifications come from your Hotjar settings. Please make sure you access your Hotjar account to manage what experiences you have enabled.

August 26, 2023

o app nao esta funcionado na minha loja abri uma pagina em braco sem informação ou coteudo ***************

2 days using the app
September 5, 2019

Was working initially then stopped shortly after HotJar site issue last month. Multiple attempts to reconnect not successful.

United States
3 months using the app
May 23, 2020

Customer service is poor. keep on sending me away to the FAQ, where there is no answer for my question. Help Centre didnt want to help me, in fact send me to the Resource Library, where there is no help. Same like talking to a bot.

Sticker Sensations
New Zealand
2 months using the app
August 28, 2018

Didn't find it useful. It is not capturing all my visitors. Only very few of the visits are captured.

Crab Vault
About 1 month using the app
November 20, 2022

It says my account is on a free plan after the 7-day trial however you guys are still charging me $1 and I can't cancel my subscription. PLEASE CANCEL

Trendy Design
About 1 month using the app
Dualsided replied November 20, 2022

Hello, like most Shopify applications you must remove our application from your Shopify store to cancel usage. This can be found in your Shopify Admin under Settings -> Apps. As we also emailed you; since our application is still installed and in use on your store, the approved $0.99 per month charge is being applied. Removing our application will end this charge.

Edited June 27, 2019

First records stopped before the free period. Second, 89€ per month for this is not a price, it's a joke. Third, even after uninstalling the app some js are still loaded in Shopify.

16 days using the app
January 18, 2019

the app only worked for 1 day and it stopped working. only saw about 5 videos. no recordings after that.

Havanna Boutique
South Africa
8 days using the app
Edited December 19, 2020

We installed the app and have contacted support 3 times by emailing them over the last 10 days and no one has gotten back to us yet. Terrible support. Can someone please get back to us. We have been emailing that is listed as the contact email on the download app page. I just forwarded them to the email you provided below.

United States
8 days using the app
Dualsided replied December 19, 2020

Hi, sorry to hear this but we don’t seem to have a single email from your shop. Are you emails us at app-support@dualsided.con? If not, please do so and we can help with whatever questions you have.