Hotjar Install , 86 reviews

Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
Edited December 4, 2018

Directly on Hotjar it works, but inside shopify apps it was to show the recording from the last orders but this function doesn't work. I tried everything since october, I sent a lot of e-mails but no answers at all.

Over 1 year using the app
June 11, 2021

i had the original app last year when i first launched then deleted it as it started charging me . re-downloaded this year but its not giving me access to recordings via shopify. where is the app?

A’Lei Beauty
United Kingdom
10 months using the app
January 3, 2023

I can not receive support. I asked dozens of times if the system was fully installed, but I could not get an answer.

United States
3 months using the app
Dualsided replied January 4, 2023

Hi, we responded back to your single request in December that no theme editing is required for our application. If you had any questions about your Hotjar account, you will need to reach out to Hotjar Support directly at