Reviews (664)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the user-friendly interface and seamless integration of this dropshipping app, highlighting its positive impact on operational efficiency. They value the exceptional customer support and the availability of dedicated personal agents for their professionalism and responsiveness. Features like efficient order fulfillment, reliable warehousing, and options for custom branding and high-quality product sourcing are also praised, enhancing customer satisfaction and facilitating ...
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Customer service is extremely, extremely terrible. I submitted a request to source a product, but after an entire week, there was still no response. When I messaged to follow up, there was no reply either. It feels like a ghost app!
Hi there,
We sincerely apologize for the experience you’ve had. We understand how frustrating delays can be. Recently, we’ve been experiencing a high volume of sourcing ...
Products take forever to load. Poor keyword filtering, ie. searching for women's underwear loads a ton of results for pajamas and pantyhose. Products are poor quality. Poor photo qualities. Lots of spelling mistakes and grammar errors on the website- doesn't seem trustworthy.
Hi there,
Thank you for your honest feedback, and we’re truly sorry that our platform did not meet your expectations.
Currently, our primary focus is on providing high- ...
not that many products, very slow loading, delivery fee is super expensive
Hi Frosted House,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced. We understand how important these ...
Responsive and communicative. At first had some struggles and growing pains but amazing service. Very responsive. Very helpful. Help find and source anything you need as well as customizing products. You name it. Shipping is also done deceptively quickly, which is very crucial and keeps customers happy. Jiana is my Agent and she is working hard and doing her best.
Ever since Jiana is not ...
Hi Soul Snatch Store, we appreciate your updated feedback! Our team will look into your case and your assigned agent will also reach out to you immediately. Please kindly ...
PURE SCAM - READ
If you expect that they have a fair return policy for any defective item that you purchase from them, you are very WRONG. They only offer 5 days! to request a refund after the delivery day. And even worse, after you make the refund request, they only give you 2 days in order you provide evidence (a picture) of the defective item.
Good luck contacting your client and asking him/ ...
Hi Gadbe, I'm sorry to hear what you've experienced with refund/reshipment. We suggest you set up a reasonable customer service policy with customers so to avoid abuse. If ...
Worst app ever !! bad customer service !! processing time is so slow !! shipping never arrive in time ! orders got cancelled always ! if you want to ruin your business download it !
Ciao area043™,
Thank you for taking the time to leave us your review. We're sorry to hear that you were unsatisfied with our processing and shipping time, and we apologize ...
The worst customer support! Delays with shipments. Unexpected returns. Unprofessional team. Don't recommend to use this service
This is by far the WORST dropshipping service! I thought I would try this service and I have had problem after problem. First I had 1 test order that I paid extra for to have the 10-15 day shipping. Not only did it take them 7 days just to ship the item, but I still haven't received it and its been 40 days!! The Aliexpress sourcing is terrible they only sourced 4 out of 10 products correctly. The ...
Hi KultureKase, We are sorry for what you’ve encountered. Here at HyperSKU we strive to help sellers success with hassle-free sourcing and fulfillment experience, and we ...
It wont import my products or anything from my store after i connected it, the sourcing page is down, it's like its a blank website that doesnt even work, I really wanted to use this, if someone can help me and show me that this is legit then i will definitely change my mind
Hi Urban Traveler, our apologies that you had unpleasant experience with HyperSKU's interface. I believe there were network issues as the system has been working just fine ...
I tried this app/service and placed a sample order just to see how they would perform. The order arrived in good shape, but nowhere near the 5-8 business days as they promised. I get constant communication from Howard, my agent, which is great, but he was unable to resolve the couple of issues I voiced, which were very high shipping prices and an item that I am unable to delete from my store (an ...
Hello Knickknack, thank you so much for taking your time and leaving us the review; we feel sincerely sorry for letting you down.
Our team has been working on bringing more ...