HyperSKU ‑ PRO Dropshipping

Working with Hypersku was fine in the beginning for the first few months, but these last few weeks has been hell. Alex the account agent is ok but Suki is a living nightmare! She is not truthful, she screws up orders, I can go on and on of the damage she has caused. Because of her, I am highly considering not ever using Hypersku again!

The WORST fullfillment service you can ask for your business.
I don't know where to start with.. endless delivery fails without taking responsibilty, they will charge you 15$ fee for a failed delivery, they don't even monitor the deliveries - YOU have to moniter each one!
they CHANGED MY SUPPLIER without telling me so my customers got a DIFFERENT PRODUCT WHICH WAS WORSE, I found out by my self randomly when I saw the product price changed by a few cents.
if I wrote all of the problems it would get so messy so I leave it simple and short - RUN AWAY FROM HYPERSKU.

Their page states an average delivery time of 10 days, but 30 days have passed since I placed my order and the package still hasn't arrived. When I contacted them for a solution, they gave vague replies, and even my refund request was rejected. This is the worst logistics service I've ever experienced.

Orders are constantly out of stock, and the tracking information for packages isn't updated. I have to keep asking before it updates. They also don't offer any solutions for sending the wrong order. I'm extremely disappointed.

It took them a full 10 days to tell me the item was out of stock, even though they marked the order as shipped and uploaded the tracking number 3 days later. Furthermore, the inventory page for the item, color, and size consistently showed 5500 units available. This is completely unacceptable, and I had to apologize to the customer and issue a refund.

The speed was outrageously slow. I have completely lost trust in them.

The service is absolutely terrible. I submitted a product purchase request, but a full 10 days have passed and I still haven't received a response. I messaged to inquire about the progress, but customer support hasn't offered any solutions. If you want to stabilize your business, product procurement and shipping are crucial, but this app doesn't seem to be helping my business at all.

Responsive and communicative. At first had some struggles and growing pains but amazing service. Very responsive. Very helpful. Help find and source anything you need as well as customizing products. You name it. Shipping is also done deceptively quickly, which is very crucial and keeps customers happy. Jiana is my Agent and she is working hard and doing her best.

Ever since Jiana is not personally involved anymore things have slowed down considerably. Wrong shipping costs and wrong shipping weight and wrong item sourcing. An extra wait time of 1-2 weeks for orders because of sloppy work means that I cannot recommend this to anyone.

Edit: no variants mapping and severely unfreindly and unhelpful service.

Products take forever to load. Poor keyword filtering, ie. searching for women's underwear loads a ton of results for pajamas and pantyhose. Products are poor quality. Poor photo qualities. Lots of spelling mistakes and grammar errors on the website- doesn't seem trustworthy.

Customer service is extremely, extremely terrible. I submitted a request to source a product, but after an entire week, there was still no response. When I messaged to follow up, there was no reply either. It feels like a ghost app!

I was looking for apps with POD and also Dropshipping. Since the beginning of August, I wrote several emails asking whether they offered musical products and which ones had warehouses in Europe or faster delivery mechanisms. However, the only reply I received was that I should install the app myself, search for the products, and check them one by one.

So, I installed the app on August 14th. On that very same day, I verified that the product prices were the same—or even higher—than the prices these same merchants were selling directly to end customers in Europe. In other words, a producer was directly competing with the retailer. This is called unfair competition and should not be allowed on Shopify.

I come from a family of entrepreneurs, going back to my great-grandfather. People who traded internationally. My father planned and built one of the country’s largest chemical industries, and he always had different prices for end consumers and retailers—sometimes as low as 1% of the retail price. Everyone benefited. He sold to retailers almost at cost price. For example, he could sell a product at €0.01/liter, and then retailers (all of them) would sell to end consumers at €50/liter. Everyone had their role. Each person did what they knew best.

When someone wants to capture everything for themselves, besides being legally considered “unfair competition,” it is simply unethical. In my opinion, such an app should not be on a platform alongside other sellers. Shopify should evaluate what is best for the sellers, always aiming at the greater good, for society, for healthy balance.

I also learned this from my mother. Once, I asked her why she never shopped at the same place (supermarket or elsewhere), and she answered: “To distribute the money among everyone.” That is the role, above all, of people who are truly rich—in spirit.

Although I immediately uninstalled the app, I later saw in my bank statement that they still charged me. I also received an email with a “shady business offer,” giving me two options where they would not refund my money, but instead tried to push me into continuing business with them. I am not interested—neither now nor ever. People without honor do not deserve trust. I only lose €100 once.

Perhaps this is the very reason why TEMU cannot establish itself in the market: lack of trust. My mistake was installing an app that claimed to represent the strongest Chinese companies. I believe they are as much retailers as I am on Shopify. Therefore, I also believe that their only goal is to profit from the app fees, not to actually do business.