Reviews (188)
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Great little helper that works away behind the scenes for a resonabe cost. We would be sunk without it. Thank you Loyalty Harbour : )
Disappointed, removing app after years of use, to try something else with better service.
Hi Ellie,
We’re truly sorry that your experience ended with disappointment after so many years of using our app. The recent issue occurred during the image renaming process and was delayed by the large number of images and a few unexpected technical errors.
Our app has been running reliably for years, and we’re very sorry that this rare situation caused frustration. We’ve already made improvements to prevent similar issues and to communicate updates more clearly in the future.
Thank you for trusting us since 2017 - we genuinely appreciate it and wish you and your store all the best.
The Image Optimizer Team
Good app! Would love an option to download all, but does what it says on the tin well.
Very helpful for automatically optimizing our Shopify images and adding alt-texts. Super helpful and responsive customer service.
Thank you for your feedback! We're glad our app has been helpful in optimizing your Shopify images and adding alt-texts.
This application removed all of our images from Shopify store from all of the variations. If you want to spend time on re uploading your images back to Shopify then this is perfect application for you.
Would NOT recommend it!
Hi David!
We now have the ability to respond to App reviews, so we wanted to clarify this case from October 2017.
We are sorry to hear you had these troubles! However, we do not agree with this allegation and we are certain that our application did not remove your images. We take this type of feedback very seriously. Our engineers thoroughly analyzed our system and the logs for your account and couldn’t find any problems on our end.
We completely understand your frustration and offered our help to identify the actual cause of the problem. We have a reputation for responsiveness and our desire to help, even if the problem lies somewhere else. If you had accepted our offer to help, we could have contacted the Shopify Tier 2 Support and asked them to check the Shopify logs for your store. This could have helped to determine the actual problem.
Since images are one of the most important assets of your store, our application backups original images before making any changes. You could have easily restored the whole set of images with a press of a button.
We are sorry that you didn’t give us the opportunity to help you identify the actual cause of the problem. We encourage our customers to get in touch with us directly if they have any questions or problems.
- Steve
Really quick and easy to use.
so far so good - works great!!!
Love this app! Images look great!
Easy to use! Quick! Cost effective.
so far so good... just trying it now
