Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
June 4, 2023

I cannot praise this feature enough—it's truly remarkable! One of the aspects I admire the most is that it eliminates the need for manual image compression. It's such a time-saving and convenient feature that I highly recommend to everyone. Trust me, you'll be amazed by how effortlessly it handles image compression for you.

June 3, 2023

Excellent application, easy to understand and use. I will recommend it must have an app for all shopify stores...

United States
Time spent using app: 5 days
May 23, 2023

Absolute perfection it worked pretty well but too limited for the free plan i wish i could have free plan and optimize other images but still very good!

Time spent using app: About 2 hours
May 19, 2023

Easy app to use, does what it says by optimizing your pics within a set range and so far I'm happy with the results. I've used other optimizers so lots of my pics were already optimized and this app found an additional 1% BUT when I used it against good quality pics that weren't optimized, it save up to 90% in space, keeping good quality. If you don't like the results, just roll back. Thumbs up!

Time spent using app: 1 day
LoyaltyHarbour replied May 22, 2023

Thank you very much for your amazing review! Please don't hesitate to contact us if you have any questions!

May 3, 2023

easy to use, feedback by email quick. I think I will upgrade. I have tried the free version first. try it and you will be impressed

Time spent using app: 25 minutes
LoyaltyHarbour replied May 5, 2023

Thank you very much for your fantastic review! Please don't hesitate to contact us if you have any questions!

April 20, 2023

Simple application to use and masterfully complies with what is standard. Customer support is fast and humanized, without those annoying alternatives of sending an email and having to wait for 3 days for a response. Waiting for more innovations and updates from the same developers, LoyaltyHarbour.

Franco Center
Time spent using app: 1 day
LoyaltyHarbour replied May 5, 2023

Thank you very much for your amazing review! Please don't hesitate to contact us if you have any questions!

Edited April 20, 2023

Although this app is great, there is room for improvement that could take it to the next level. It would be even more amazing if there were a two-way sync tool available.

Jefferson Palm
Time spent using app: 9 days
LoyaltyHarbour replied April 20, 2023

Hi Emma,

Thank you for taking the time to leave us a review, and we are thrilled to hear that you find our app great! We appreciate your feedback and understand that you would like to see some improvements in our app.

At present, our app can automatically optimize product, collection, asset, and blog post featured images, but we are unable to optimize some other images due to limitations imposed by Shopify. However, we have a highly experienced team that is always ready to help you with any issues or questions you may have, even if they are outside the scope of our app. So, please do not hesitate to reach out to us for support.

We are located in Sydney, Australia, and it is always a pleasure to see great stores from our home country. We wish you every success in your business, and we are committed to providing you with the best possible support.

Once again, thank you for your support and your feedback. If you have any further questions or concerns, please feel free to contact us anytime!

March 30, 2023

Love it! Simple, and it does the job without any headaches whatsoever. Highly recommend this app. Can't live without it!

Tropical Fruit Box
United States
Time spent using app: Over 1 year
LoyaltyHarbour replied April 5, 2023

Thank you very much for your fantastic review! Please don't hesitate to contact us if you have any questions!

Alex T.
Customer Success Team

March 4, 2023

Love this app, it really helped to reduce website loading speed. Not to mention their customer support is incredible- Vitalii recommended additional steps to add responsive images to our site, making it even faster. Couldn't recommend this more

United States
Time spent using app: 4 days
LoyaltyHarbour replied March 5, 2023

Thank you so much for sharing your positive experience with our app and customer support! We're delighted to hear that we were able to assist you in reducing your website's loading speed and provide you with valuable recommendations. We are committed to delivering exceptional customer service and are glad we met your expectations. Thank you for recommending our app!

February 28, 2023

Never again ! You cannot choose which images to edit. The image description doesn't make sense and doesn't match the URL. I can now re-edit over 1000 images.

Time spent using app: About 2 hours
LoyaltyHarbour replied February 28, 2023

Hi Marco!

This is Alex from the Image Optimizer Support Team, and I want to sincerely apologize for your negative experience with our app.

Our app is specifically designed to help optimize hundreds or even thousands of images in a Shopify store automatically. To aid in the setup process, we provide examples from your store below the compression types, alt text templates, and filename templates. These examples usually help our clients understand how our app works and what they can expect when choosing one of our plans.

Upon checking your account, I see that our app is still installed, which is great news. You have the option to restore all your original images if you are not satisfied with the results. You can do that in our app by going to App - Settings - Restore all images.

Additionally, I reviewed your original alt texts and filenames and found that almost all of the images did not have alt texts, and the previous filenames were not SEO-friendly. Our app updated your alt texts and image filenames using the template that you confirmed during the setup.

For example,

Original alt text:
Optimized alt text: Canon 521 Multipack Tintenpatronen original Canon Druckerpatrone Pixma Drucker

Original filename: 57_fec89142-e24e-47e2-8b46-0753d44eebcd.png
Optimized filename: canon-521-multipack-tintenpatronen-original-canon-druckerpatrone-pixma-drucker-837904.jpg

Regarding the image description not matching the URL, I wasn't able to locate any issues with the images upon review. Our app uses the template that you confirmed during the setup process, and I'd be more than happy to investigate further if you could provide additional details about the problem.

Once again, we apologize for any inconvenience caused and are committed to making things right. Please check the optimized images again and let me know. I still hope that there is some kind of misunderstanding, and we will be happy to help you resolve any issues you may be experiencing.

In addition, we've also sent you an email regarding your review and are eagerly awaiting your response. We want to make sure that we fully understand your concerns and address any issues as soon as possible. Thank you for your patience and understanding.

Alex T.
Customer Success Team