Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to reduce image sizes by up to 90% without compromising quality, resulting in faster website load times and potentially improved SEO rankings. They value the automatic optimization feature and the flexible pricing based on image quantity. The roll-back feature for unsatisfactory results and responsive customer support are also highly praised. The free plan for testing is beneficial for businesses with numerous high-quality images.

Edited October 24, 2022

Support at LoyaltyHarbour Image Optimizer is phenomenal! They are responsive and flexible in their solutions. We ran the app agains 15,000 images and saved 4GB space. The interface is easy to use and the app does all the hard work. 5 stars.

TOYCYCLE
United States
4 days using the app
LoyaltyHarbour replied October 24, 2022

Thank you so much! Please don't hesitate to contact us if you have questions about our app!

July 17, 2023

aplicativo espetacular, além de comprimir as imagens ainda melhora o ranque do Google, recomendo muito!!!

JJML A LOJA CERTA
Brazil
About 2 months using the app
Edited April 20, 2023

Although this app is great, there is room for improvement that could take it to the next level. It would be even more amazing if there were a two-way sync tool available.

Jefferson Palm
Australia
4 months using the app
LoyaltyHarbour replied April 20, 2023

Hi Emma,

Thank you for taking the time to leave us a review, and we are thrilled to hear that you find our app great! We appreciate your feedback and understand that you would like to see some improvements in our app.

At present, our app can automatically optimize product, collection, asset, and blog post featured images, but we are unable to optimize some other images due to limitations imposed by Shopify. However, we have a highly experienced team that is always ready to help you with any issues or questions you may have, even if they are outside the scope of our app. So, please do not hesitate to reach out to us for support.

We are located in Sydney, Australia, and it is always a pleasure to see great stores from our home country. We wish you every success in your business, and we are committed to providing you with the best possible support.

Once again, thank you for your support and your feedback. If you have any further questions or concerns, please feel free to contact us anytime!

December 3, 2022

Super handige app! De app doet alles voor jou en kan je met een gerust hart al je mooie afbeeldingen uploaden zonder je zorgen te maken om je paginasnelheid. Top support ook! Echt een aanrader!

Lightify BV
Belgium
7 months using the app
LoyaltyHarbour replied December 3, 2022

Thank you so much! Please don't hesitate to contact us if you have questions about our app!

February 28, 2023

Never again ! You cannot choose which images to edit. The image description doesn't make sense and doesn't match the URL. I can now re-edit over 1000 images.

Deskworker
Germany
6 months using the app
LoyaltyHarbour replied February 28, 2023

Hi Marco!

This is Alex from the Image Optimizer Support Team, and I want to sincerely apologize for your negative experience with our app.

Our app is specifically designed to help optimize hundreds or even thousands of images in a Shopify store automatically. To aid in the setup process, we provide examples from your store below the compression types, alt text templates, and filename templates. These examples usually help our clients understand how our app works and what they can expect when choosing one of our plans.

Upon checking your account, I see that our app is still installed, which is great news. You have the option to restore all your original images if you are not satisfied with the results. You can do that in our app by going to App - Settings - Restore all images.

Additionally, I reviewed your original alt texts and filenames and found that almost all of the images did not have alt texts, and the previous filenames were not SEO-friendly. Our app updated your alt texts and image filenames using the template that you confirmed during the setup.

For example,

Original alt text:
Optimized alt text: Canon 521 Multipack Tintenpatronen original Canon Druckerpatrone Pixma Drucker

Original filename: 57_fec89142-e24e-47e2-8b46-0753d44eebcd.png
Optimized filename: canon-521-multipack-tintenpatronen-original-canon-druckerpatrone-pixma-drucker-837904.jpg

Regarding the image description not matching the URL, I wasn't able to locate any issues with the images upon review. Our app uses the template that you confirmed during the setup process, and I'd be more than happy to investigate further if you could provide additional details about the problem.

Once again, we apologize for any inconvenience caused and are committed to making things right. Please check the optimized images again and let me know. I still hope that there is some kind of misunderstanding, and we will be happy to help you resolve any issues you may be experiencing.

In addition, we've also sent you an email regarding your review and are eagerly awaiting your response. We want to make sure that we fully understand your concerns and address any issues as soon as possible. Thank you for your patience and understanding.

Regards,
Alex T.
Customer Success Team

September 5, 2022

Esse aplicativo é incrível. Eu coloquei o aplicativo hoje na minha loja e o SEO das minhas paginas já ficaram em 100%. Fantástico. Só tem uma observação para fazer. Vocês precisam traduzir esse aplicativo para o português (BR). Somente isso. Muito obrigado. Estou muito feliz!

TonCris
Brazil
4 months using the app
LoyaltyHarbour replied September 5, 2022

Thank you for your feedback! I'm happy to hear you've had a good experience with our app. Feel free to reach out if there's anything we can help you with!

August 21, 2022

it's really helpfull for me! It's easy to use and this app helped me with the site speed! Thank you !

mixityblender
Romania
About 1 month using the app
LoyaltyHarbour replied August 22, 2022

Thank you very much for your excellent review! Please don't hesitate to contact us if you have questions about our app!

August 5, 2021

Used this app to process over 5,000 images for image compression and seo optimization. Thank you James/Alex for great customer support!

Map-N-Hike
United States
Over 2 years using the app
LoyaltyHarbour replied August 9, 2021

Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app!

July 27, 2021

This app helped with over 4000 images, speeding up my store in the process. I was pleased and like that it’s backed up in case I want to revert. Their customer support is also too notch.

Alder & Alouette
United States
About 2 years using the app
LoyaltyHarbour replied July 27, 2021

Thank you very much for your review! Please don't hesitate to contact us if you have any questions about our app!

Edited July 8, 2021

This app is fantastic for optimizing your photos! It helps to ensure that your photos are the same size and to make sure they don’t slow down your website! What’s even better it does it automatically! Their customer service is excellent! Even when it says they’re away, someone is there waiting to assist you! I love this app for my Shopify store & you will too! Add it today!

Hunny B Natural
United States
About 2 years using the app
LoyaltyHarbour replied July 8, 2021

Thank you so much for the fantastic review! It was a pleasure helping you! Please don't hesitate to contact us if you have any questions about our app!